Refund denied for a returned tent as deemed 'used' by removing it from box

DanDare999

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

mr_stripey

Also - if the specifications/size of the tent are of great importance, surely it is better to purchase from Decathalon/Go Outdoors or wherever where you can see tents fully erected.

biscan25

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

No, because it's been outside. Waterproofing degrades under UV light. I'd pay full price for the inside pitched one though.

shiraz99

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

I'm sorry but that has no relevance. The fact remains, regardless of whatever reason the OP has chosen to cancel the purchase (and they don't have to give any), they are entitled to handle the goods in the same way they could reasonably do in a bricks and mortar store.

DanDare999

biscan25 said:

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

No, because it's been outside. Waterproofing degrades under UV light. I'd pay full price for the inside pitched one though.

So has the OP's

mr_stripey

shiraz99 said:

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

I'm sorry but that has no relevance. The fact remains, regardless of whatever reason the OP has chosen to cancel the purchase (and they don't have to give any), they are entitled to handle the goods in the same way they could reasonably do in a bricks and mortar store.

But you can't go into a bricks and mortar store and pick a tent and pitch it outside to decide if it's as big as it says on the packaging, can you?

shiraz99

mr_stripey said:

you don't need to erect a tent to know how big it is - the dimensions on the packaging/website will tell you this

They give all the dimensions of a car but you don't really know if it's going to big enough until you're actually sat in it, or are you going to say that would be beyond what is reasonable to cancel an online purchase of a car.

nedlammas

DanDare999 said:

biscan25 said:

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

No, because it's been outside. Waterproofing degrades under UV light. I'd pay full price for the inside pitched one though.

So has the OP's

I don't imagine it would degrade much in 10 minutes outside?

shiraz99

mr_stripey said:

Also - if the specifications/size of the tent are of great importance, surely it is better to purchase from Decathalon/Go Outdoors or wherever where you can see tents fully erected.

Again, absolutely no bearing on the legislation.

DanDare999

nedlammas said:

DanDare999 said:

biscan25 said:

DanDare999 said:

biscan25 said:

We bought a tent from Decathlon a couple of months ago. I bought from the shop as I had a physical voucher from a previous mishap, but had found the tent online. The store didn't have it up as a display model, so the assistant said to go grab a coffee and they'd put one up for me! A+ customer service, but I probably would've bought a different tent if I could have seen it erected.

So I'd say erecting the tent is reasonable for inspection, as people would normally be able to see the tent up in the shop.

My local Decathlon has them erected on the grass outside, would you be happy paying full price for that one?

No, because it's been outside. Waterproofing degrades under UV light. I'd pay full price for the inside pitched one though.

So has the OP's

I don't imagine it would degrade much in 10 minutes outside?

They only have your word it was that long.