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'Swap out' postage stamps

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Comments

  • Wallet0
    Wallet0 Posts: 2 Newbie
    First Post
    I sent £23 of stamps off on 13 April 2023, and have nothing back from Royal Mail yet - is this normal?  Their phone (general) 'helpline' 03457 740 740 takes about 10 mins to get through the press-buttons to the right place (but still non-specific) and then they (usefully) say that there is a 40 minute wait ... so i didn't.  Might try calling at a more low-peak time.
  • Katiehound
    Katiehound Posts: 8,137 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    No, sure you should had a reply (long) before now.

    I sent a stack of stamps just before I went away in early July. came home a couple of weeks ago and a large envelope of stamps had been delivered in that time.

    Is there another way of contacting them- thinking of email.
    I assume you have your proof of posting?
    Being polite and pleasant doesn't cost anything!
    -Stash bust:in 2022:337
    Stash bust :2023. 120duvets, 24bags,43dogcoats, 2scrunchies, 10mitts, 6 bootees, 8spec cases, 2 A6notebooks, 59cards, 6 lav bags,36 angels,9 bones,1 blanket, 1 lined bag,3 owls, 88 pyramids = total 420total spend £5.Total for 'Dogs for Good' £546.82

    2024:Sewn:59Doggy ds,52pyramids,18 bags,6spec cases,6lav.bags.
    Knits:6covers,4hats,10mitts,2 bootees.
    Crotchet:61angels, 229cards=453 £158.55profit!!!
    2025 3dduvets
  • Wallet0
    Wallet0 Posts: 2 Newbie
    First Post
    I phoned that number on a Saturday, and the predicted 10 minute wait was around 20 minutes.  They could do nothing as the stamp people do not work on weekends, but gave me a more direct 03457 641 641.  I've filled in a (general) complaint form online, and they have 72 (working) hours to respond!
  • wacky75
    wacky75 Posts: 41 Forumite
    Ninth Anniversary 10 Posts
    does anyone know if I can still send old stamps to the swap out freepost address, or has the deadline passed now ?

    thanks
  • savergrant
    savergrant Posts: 1,861 Forumite
    1,000 Posts Third Anniversary Name Dropper
    wacky75 said:
    does anyone know if I can still send old stamps to the swap out freepost address, or has the deadline passed now ?

    thanks
    I don't think they have set a deadline yet. Certainly the page is still live.

    https://www.royalmail.com/sending/barcoded-stamps
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