FLIGHT CANCELLATION COMPENSATION DENIED

sarah_joy8

Hi all. I hope someone can help. I am helping my son claim for a cancelled flight with Wizz Air, flight from Milan-Gatwick, no notice given, kept giving them delayed notice until cancelling in the end. It was midnight by the time they were told. We had to get him an alternative flight early hours of the morning and he had to travel to another airport and slept there. I put in a claim using the Resolver tool. They replied with this:

As this incident could not be predicted by our company, regardless of our efforts to avoid it, point (14) and Article 7 of European Regulations 261/2004 exempt the carrier from the obligation to provide compensation in case delay of the flight was caused by an extraordinary circumstance. Therefore, we regret to inform you that no compensation is due.

In regards to your inquiry, I regret to inform you that according to General Conditions of Carriage (GCC) Wizz Air cannot be held liable for consequential damages. Please find the relevant article of our GCC below:

17.1.6. Wizz Air is not liable for loss of profits, indirect or consequential damages. The limitations of liability of these General Conditions of Carriage are accepted by the Passenger in consideration of the amount paid for Wizz Air’s services.

Please note that Passengers must be aware of these conditions as our General Conditions of Carriage have to be accepted during the booking procedure.

The Customer Services Department, as well as our Passengers, is obligated to follow these provisions. Therefore, despite our best intentions, we are not able to reimburse any of your consequential costs.

What to do next please? Not only did we lose the money for the cancelled flight, the whole ordeal cost us an extra £400 and serious distress. Thanks in anticipation.

Westin

There is a Flight Delay Compensation board.  I would have a look on there as already several WizzAir reported issues on that board.

https://forums.moneysavingexpert.com/categories/flight-delay-compensation