Cancelling Double Glazing

cloud21

I made an order with a small local double glazing company 1 week ago today. They have booked me in and said that they will be ordering the windows.

This was 7 days ago today. Do I have the right to now cancel this? I have paid 0 deposit and have not signed any contract apart from agreement to have the job done via Facebook Messenger.

I've read elsewhere of the 7/14 day cooling off period, does this still stand if the panels are already ordered?

km1500

Have they been round and measured as obviously they cannot order windows without doing this?

cloud21

km1500 said:

Have they been round and measured as obviously they cannot order windows without doing this?

Yes they have.

Ergates

Where did you arrange/sign the contract?   Did you go to their place of business?   Did they come to you?  If they came to you, did you sign there are then or did they leave a quotation for you to reveiw and get back to them?

cloud21

Ergates said:

Where did you arrange/sign the contract?   Did you go to their place of business?   Did they come to you?  If they came to you, did you sign there are then or did they leave a quotation for you to reveiw and get back to them?

They came to me only, measured up, sent me a message via Facebook the following day with the quote. I got back to them confirming what i wanted done, they booked me in.

Have not received or signed any contract. Been told to pay upon completion in a month's time.

I'm now potentially changing my mind.

macman

Very trusting supplier if no deposit at all!. You don't have to sign a contract, a verbal one is just as binding. And you've agreed it in writing. So, there is clearly a contract.
Cooling-off period does not apply, as it's a bespoke order.
So I'd say your liability now is down to whether they've made or ordered the windows or can cancel them without loss.
Why have you changed your mind?

Aylesbury_Duck

cloud21 said:

Ergates said:

Where did you arrange/sign the contract?   Did you go to their place of business?   Did they come to you?  If they came to you, did you sign there are then or did they leave a quotation for you to reveiw and get back to them?

They came to me only, measured up, sent me a message via Facebook the following day with the quote. I got back to them confirming what i wanted done, they booked me in.

Have not received or signed any contract. Been told to pay upon completion in a month's time.

I'm now potentially changing my mind.

Why only potentially?  Do you not need the windows any more?

powerful_Rogue

From the description of events given it sounds like an on-premises sale and as such, no 14 day cooling off period applies.

Manxman_in_exile

powerful_Rogue said:

From the description of events given it sounds like an on-premises sale and as such, no 14 day cooling off period applies.

I'm not so sure it's "on-premises"?  When the OP said "They came to me only... " I interpreted that to be in reply to the question whether he had visited their premises?

But if they have already measured up, it depends how far they've proceeded...

powerful_Rogue

Manxman_in_exile said:

powerful_Rogue said:

From the description of events given it sounds like an on-premises sale and as such, no 14 day cooling off period applies.

I'm not so sure it's "on-premises"?  When the OP said "They came to me only... " I interpreted that to be in reply to the question whether he had visited their premises?

But if they have already measured up, it depends how far they've proceeded...

Seems to tick all the boxes for an on-premises sale according to a description posted on a recent thread.

Traders that visit a consumer in their home and leave a quotation (or send one to them later), allowing them to decide and enter into a contract when they are ready to do so, will be entering into an 'on-premises contract'. This is because this transaction does not fall within the definition of an 'off-premises contract' unless the consumer agrees to the contract immediately after the trader has left their home, nor is it a 'distance contract'. This is important for many home improvements businesses that work in this way and will, therefore, fall under the requirements for on-premises contracts. This means that businesses selling in these circumstances only have to provide the information listed in this guide (rather than the larger list for off-premises contracts) and do not have to give cancellation rights. However, if your business uses this approach you must remember that you will be entering into off-premises contracts in those situations when you visit your customer and agree a contract there and then.

Ergates

cloud21 said:

Ergates said:

Where did you arrange/sign the contract?   Did you go to their place of business?   Did they come to you?  If they came to you, did you sign there are then or did they leave a quotation for you to reveiw and get back to them?

They came to me only, measured up, sent me a message via Facebook the following day with the quote. I got back to them confirming what i wanted done, they booked me in.

Have not received or signed any contract. Been told to pay upon completion in a month's time.

I'm now potentially changing my mind.

With cases like this there is no cooling off period, the contract is binding.

If you break the contract, they can come after you for expenses they have incurred - though they have a duty to minimise these. 

If they have already ordered the windows, and they cannot return them (e.g if they're made to measure for your house and wouldn't be usable in anybody else's house), then you could end up having to pay for this.