Wizzair - no response to cancellation claim and no customer service options

guzell

Wizzair cancelled flight W95725 from London Gatwick Airport to Málaga Airport just 3 hours before the scheduled departure time of 17:55 on 30 May 2022 (Booking reference: QCZLNS). This was inconvenient, stressful and expensive because few other flights were available and costs were high.

Wizzair's email did not outline that compensation was due or that it had a legal duty to get me to my destination "under comparable transport conditions, to their final destination at the earliest opportunity."

Wizzair received my claim for compensation (GBP350) on 30 May 2022 and to pay for the cost of a replacement flight on a different carrier (GBP338.62) on 6 June (reference 363189d5 and 8adaf0f9).

I believe I am legally entitled to GBP688.62 under UK law - the European Union (Withdrawal) Act 2018 (section 8, Clause (6)(a), which supercedes EC Regulation 261/2004.

Wizzair's website says it often responds to claims within a week but that it will "certainly" respond within 30 day.

It's been over 70 days.

I have emailed Wizzair multiple times and sent 2 letters by recorded delivery but have never received a meaningful response.

I directly emailed Wizzair’s CEO Jozsef Varadi and UK MD Marion Geoffroy. They did not reply.

Wizzair has a webchat facility that I have tried to use many times. I have never known a real person be available to help.

The only other way to contact Wizzair is a premium rate phone number, charging £1.45 plus mobile charges per minute.

I find the delay and lack of customer service deeply unsatisfactory.

Wizzair is breaching contracts with customers and then not dealing promptly with reasonable claims for compensation, leaving customers inconvenienced and at financial loss. This could be in breach of UK law.

I don't believe rogue companies should be allowed to operate like this. Why should UK customers have to put up with being treated so dismally? Can Wizzair be sanc

I contrast this to a delayed easyJet flight earlier this year. It paid compensation 5 days after the flight.

eskbanker

guzell said:

The only other way to contact Wizzair is a premium rate phone number, charging £1.45 plus mobile charges per minute.

You're far from alone in enduring poor experiences with Wizzair, but, in one of the many other threads along similar lines, it's pointed out that there's a (non-premium) 0330 number published:

https://forums.moneysavingexpert.com/discussion/comment/79406746/#Comment_79406746