Dealer finds a fault after buying my car.

m0bov

Well, unless you misrepresented the car, its there. They were not buying from a trader, they would figure these losses into their business. I would ignore and block their calls.

ValerieC

Motorway.com have got back to me so I've given them the details. I'll wait and see if they are prepared to take any action.

Val.

m0bov

ValerieC said:

Motorway.com have got back to me so I've given them the details. I'll wait and see if they are prepared to take any action.

Val.

What action would they take? Did they buy the car? confused.

DE_612183

Motorways T&Cs...

1. The Car Buying Partner agrees that the Vehicle is sold only on the basis of the Seller Vehicle Data and following an inspection by the Car Buying Partner. The Car Buying Partner acknowledges and agrees that it is responsible for carrying out the necessary checks both prior to and on collection of the Vehicle. If the Car Buying Partner engages a third party agent to collect the Vehicle, it is the Car Buying Partner’s responsibility to ensure that the agent inspects the Vehicle. The Car Buying Partner shall notify Motorway that it has collected the Vehicle within one (1) Working Day of collection.

DE_612183

Motorway should tell the dealer that it's their issue.

ValerieC

DE_612183 said:

Motorways T&Cs...

1. The Car Buying Partner agrees that the Vehicle is sold only on the basis of the Seller Vehicle Data and following an inspection by the Car Buying Partner. The Car Buying Partner acknowledges and agrees that it is responsible for carrying out the necessary checks both prior to and on collection of the Vehicle. If the Car Buying Partner engages a third party agent to collect the Vehicle, it is the Car Buying Partner’s responsibility to ensure that the agent inspects the Vehicle. The Car Buying Partner shall notify Motorway that it has collected the Vehicle within one (1) Working Day of collection.

Thank you so much for finding this! You're an angel. Perfectly timed as I just received a reply to my "assertive" email from last night saying "the person who collected the car was a driver not an inspector" which is odd, as they inspected the car, but if they aren't qualified for that it's a further derogation of their own due-dilligence.

Interesting that they got in touch a few minutes after I detailed my experience to motorway.com

I've been told the details have been passsed on to Motorway's dealership team.

Val. 

DE_612183

ValerieC said:

DE_612183 said:

Motorways T&Cs...

1. The Car Buying Partner agrees that the Vehicle is sold only on the basis of the Seller Vehicle Data and following an inspection by the Car Buying Partner. The Car Buying Partner acknowledges and agrees that it is responsible for carrying out the necessary checks both prior to and on collection of the Vehicle. If the Car Buying Partner engages a third party agent to collect the Vehicle, it is the Car Buying Partner’s responsibility to ensure that the agent inspects the Vehicle. The Car Buying Partner shall notify Motorway that it has collected the Vehicle within one (1) Working Day of collection.

Thank you so much for finding this! You're an angel. Perfectly timed as I just received a reply to my "assertive" email from last night saying "the person who collected the car was a driver not an inspector" which is odd, as they inspected the car, but if they aren't qualified for that it's a further derogation of their own due-dilligence.

Interesting that they got in touch a few minutes after I detailed my experience to motorway.com

I've been told the details have been passsed on to Motorway's dealership team.

Val. 

I'd go back to them and quote Motorways T&Cs and say if they have a problem it should be done via Motorway not between you and them ( The Dealer ), and IF you receive any instruction from Motorway you will then consider your options...

DE_612183

Be careful with the dealership team - I've worked in Motor Finance and the Dealership team are usually on first name terms with some of the bigger dealers ( and may have worked there themselves first ) - they may get the odd bottle of stuff at Christmas and may not be wholly impartial...

m0bov

I really really advise to not get into discussions with anyone, the car is not yours, there ends your involvement. Motoway may well try and pressure you so they get their commission.

Doozergirl

caprikid1 said:

Thanks for the update "he dealership is actually very large"

That is quite surprising and I suspect it is someone within the dealership trying to get out of a mistake they made, extremely unprofessional and borderline illegal due to the element of harassment that seems to be occurring.

I agree. 

I don't do cars, but I've bought and sold a lot of houses over a long period of time and I know the law - I can't not after all this time - the same rules of 'caveat emptor' apply.  

There's no way a large dealer doesn't understand what their rights and responsibilities are and I thought exactly the same as you when I read this.  They know exactly what they are doing.  

It's someone trying to undo the fact that they haven't followed procedure and are trying to shift blame back onto the OP. 

I'd block the dealer.  I appreciate that you have a conscience OP, that's wonderful. But you are dealing with someone without one.  

Block them.