Virgin Net

frivolous_fay

We switch from Virgin to a proper, non-domestic provider tomorrow evening. Hoorah!

I do the company's IT support and I was getting so sick of all the calls.

'I can't send mail'
'It's too slow'

If you were lucky, there was an amber light on the status page, but more often, virgin just pretended the problem didn't exist, and didn't bother to answer that rip-off rate tech support line they've got now. A router reset did improve things on one occasion... but when the speed dropped from 4k+ down to a point where uploading was FASTER than downloading, we just had to sit tight until they got their finger out.

dkpoole

Virgin Broadband Status Freephone helpline is available on
0800 0524329 , choose option 1

£$&*"($£&(

Not the most reliable status line. A couple of weeks ago it was down for 2 days but the status line said everything was fine. You can chat to Virgin tech people online to save the cost of the phone calls which I did and they said it was a known problem..

Red_Rose_Exile

Last night was a disaster, a routine maintenance went totally belly up

see BBC item ooops!

dipsy

well mines been off since yesterday evening and still off, thank god my daughter can get on wireless service from local restaurant otherwise I would have no access at all, have to say her service is far more reliable than my service...... I am getting a bit fed up with virgin and their unreliable service.....

Marty999

I was on NTL/Virgin for some years, always found it a speedy and reliable service. Have now switched to Sky just to get Sky One TV, and their broadband is just as good. No problems with either system (touch wood!)

dipsy

how many years were you on virgin?... guess sky is way to go only had virgin for 12 months and 3 months with service issues....

dipsy

oh and why did you switch if good and speedy service?

dipsy

or am I being picky :-)

penniesforme

second day without my virgin bb internet