Price cap per unit

RomfordNavy

RomfordNavy said:

Perhaps all those that transfered to the Shell Flexible 6 were then transfered in April to the Flexible April 22 Economy 7?

Have just confirmed from reading older threads that others on the Shell Flexible 6 were transfered to the Flexible April 22 Economy 7 in April.

RomfordNavy

RomfordNavy said:

Shell Flexible April 22 Economy 7 tariff below with Ofcom caps in brackets:

Gas - per unit: 7.367 {7.34}, s/c: 30.50 {27.22}

Elec - per unit: 27.40 {29.24}, s/c: 41.34 {37.92}

...

Anyone know how to report this to Ofgem I can't seem to find any way of contacting them.  Shell are clearly charging higher Service Charges under this tariff than are allowed by the Ofgem Price Cap.

Alnat1

Which part of the country is this? 

RomfordNavy

Alnat1 said:

Which part of the country is this? 

Eastern England (Region _A).

pochase

Are you paying by direct debit? 

Can you please post the part of you invoice that shows the unit rates>

QrizB

RomfordNavy said:

RomfordNavy said:

Shell Flexible April 22 Economy 7 tariff below with Ofcom caps in brackets:

Gas - per unit: 7.367 {7.34}, s/c: 30.50 {27.22}

Elec - per unit: 27.40 {29.24}, s/c: 41.34 {37.92}

...

Anyone know how to report this to Ofgem I can't seem to find any way of contacting them.  Shell are clearly charging higher Service Charges under this tariff than are allowed by the Ofgem Price Cap.

Ofgem do not accept complaints from individual members of the public.

What did Shell say when you asked them?

If Shell's reply was not satisfactory, you can make a complaint.

If the complaint isn't resolved to your satisfaction within 8 weeks, you can then take your complaint to the Energy Ombudsman.

RomfordNavy

QrizB said:

Ofgem do not accept complaints from individual members of the public.

...

So what is the point of them setting a price cap if they are not available to investigate issues where energy companies do not adhere to it, they are useless.

QrizB said:

What did Shell say when you asked them?

...

Don't know have never managed to get through to them, they never answer the phone.  Perhaps the worst customer service I have ever encountered.

Mstty

If you share your bill I suspect all will become clear (take any personal info out)

RomfordNavy

Mstty said:

If you share your bill I suspect all will become clear (take any personal info out)

No need to scan the bill, here is the tariff for our region direct from the Shell Energy website:
https://imageassets.shellenergy.co.uk/tariff-guides-rmr/ISDFEDV970E7/ISDFEDV970E72R_ADDPN.pdf

Mstty

Quick fag packet calculation 

GAS

12000 kWh @ 7.735p £928.20

SC @ 32.03p £125.95

Total for gas £1054.15

ELECTRICITY 

2900 kWh elec 58% night 42% day split

Night 1682kwh @19.772p £332.57

Day 1218kwh @ 35.289p £429.82

SC @ 43.41p £158.45

Total for electricity £920.84

Total £1974.99

Pretty damn close to the price cap of £1971 so I wouldn't bother complaining