Shawbrook Bank Tips!

ranciduk

My shawbrook fixed 6 month account matures in two weeks and I’ve heard absolutely nothing ...!

anyone else had this issue?

Their website says they get in touch a month before maturity 

steveksullivan

Phone them .... unlike many banks they are quick to answer .....

Albermarle

steveksullivan said:

Phone them .... unlike many banks they are quick to answer .....

On the other hand we saw a lot of complaints on the forum a few weeks ago, about them being difficult to contact!
To be fair they have an OK reputation normally but they admitted to being swamped and not enough staff .
Maybe they are OK again now.

ranciduk

If you log in you are greated with a warning that they are dealing with more calls than usual right now blah blah blahh

not spending half my Sunday on hold!

steveksullivan

Albermarle said:

steveksullivan said:

Phone them .... unlike many banks they are quick to answer .....

On the other hand we saw a lot of complaints on the forum a few weeks ago, about them being difficult to contact!
To be fair they have an OK reputation normally but they admitted to being swamped and not enough staff .
Maybe they are OK again now.

Not sure about specific dates but there was at least one day when I couldn't contact them at all.... on my next call they told me they had had 'system problems'.

During my recent issue with them (documented elswhere .....) I had to phone them at least four times over the course of three days and never waited more than a minute  - unless I was just VERY lucky! ...... compare and contrast Santander with wait times typically more than an hour!

Albermarle

If you log in you are greated with a warning that they are dealing with more calls than usual right now blah blah blahh

As far as I can see, almost every institution you call, gives you the same warning as a matter of course.

amateur_house

I had a Shawbrook one year bond that matured in August, and they emailed a month before, telling me to log in as I had a message. The message had maturity options for me to choose from. I've also got a 6 month bond expiring in 3 weeks, but heard nothing so far about that. 

ranciduk

amateur_house said:

I've also got a 6 month bond expiring in 3 weeks, but heard nothing so far about that. 

Ah so me n you are in exactly the same boat 

kinda glad it’s not just me they’ve forgotten about!! 🙂

So when you got the email for your one year bond - did something appear in your eDocuments when you logged in?

Old_Slaphead

Shawbrook have just notified me by email (referencing an edoc) 25 days before maturity. I've dealt with SB for several years and this seems about par for the course in my experience.

Growingold

ranciduk said:

My shawbrook fixed 6 month account matures in two weeks and I’ve heard absolutely nothing ...!

anyone else had this issue?

Their website says they get in touch a month before maturity 

I had an email from them.