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Shawbrook Bank Tips!

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  • ranciduk
    ranciduk Posts: 722 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    My shawbrook fixed 6 month account matures in two weeks and I’ve heard absolutely nothing ...!

    anyone else had this issue?

    Their website says they get in touch a month before maturity 
  • Phone them .... unlike many banks they are quick to answer .....

  • Albermarle
    Albermarle Posts: 27,820 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    Phone them .... unlike many banks they are quick to answer .....

    On the other hand we saw a lot of complaints on the forum a few weeks ago, about them being difficult to contact!
    To be fair they have an OK reputation normally but they admitted to being swamped and not enough staff .
    Maybe they are OK again now.
  • ranciduk
    ranciduk Posts: 722 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    edited 16 October 2022 at 11:40AM
    If you log in you are greated with a warning that they are dealing with more calls than usual right now blah blah blahh

    not spending half my Sunday on hold!

  • Phone them .... unlike many banks they are quick to answer .....

    On the other hand we saw a lot of complaints on the forum a few weeks ago, about them being difficult to contact!
    To be fair they have an OK reputation normally but they admitted to being swamped and not enough staff .
    Maybe they are OK again now.

    Not sure about specific dates but there was at least one day when I couldn't contact them at all.... on my next call they told me they had had 'system problems'.

    During my recent issue with them (documented elswhere .....) I had to phone them at least four times over the course of three days and never waited more than a minute  - unless I was just VERY lucky! ...... compare and contrast Santander with wait times typically more than an hour!

  • Albermarle
    Albermarle Posts: 27,820 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    If you log in you are greated with a warning that they are dealing with more calls than usual right now blah blah blahh

    As far as I can see, almost every institution you call, gives you the same warning as a matter of course.

  • I had a Shawbrook one year bond that matured in August, and they emailed a month before, telling me to log in as I had a message. The message had maturity options for me to choose from. I've also got a 6 month bond expiring in 3 weeks, but heard nothing so far about that. 
  • ranciduk
    ranciduk Posts: 722 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    edited 17 October 2022 at 6:48PM
    I've also got a 6 month bond expiring in 3 weeks, but heard nothing so far about that. 
    Ah so me n you are in exactly the same boat 

    kinda glad it’s not just me they’ve forgotten about!! 🙂

    So when you got the email for your one year bond - did something appear in your eDocuments when you logged in?
  • Old_Slaphead
    Old_Slaphead Posts: 2,749 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Shawbrook have just notified me by email (referencing an edoc) 25 days before maturity. I've dealt with SB for several years and this seems about par for the course in my experience.
  • ranciduk said:
    My shawbrook fixed 6 month account matures in two weeks and I’ve heard absolutely nothing ...!

    anyone else had this issue?

    Their website says they get in touch a month before maturity 
    I had an email from them.

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