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EON Next has refused to give my refund form my final bill after Symbio collapsed-what should I do?

musicman100
musicman100 Posts: 102 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 25 August 2022 at 3:41PM in Ask An Expert: Energy (Aug)

I finally received my final bill from symbio administrator on the April 11th 2022 previous one was 5th October 2021 which has an estimated reading even though I have been on a smart meter since May 2021 although symbio never took a reading from it.The amount I am owed is £197.56 which is a lot of money. I have called and emailed several times but they refuse to refund me. What should I do? 

Thanks





Back in the UK after living in austria
2
2 votes

Ask An Expert: Answered · Last Updated

MSE Andrew
MSE Energy Expert
Hi musicman100

Sorry to hear of your poor experience. You may want to raise a formal complaint about this issue – once you raise a formal complaint E.on has 8 weeks to sort it, and if it doesn’t or you don’t agree with its resolution, you can take it to the independent Energy Ombudsman.

Hope this helps!
See this section of our Gas & electricity guide:

This question and answer came about during the MSE Forum 'Ask An Expert' event on 11 August 2022. It won't be updated so may no longer be correct at time of reading. This info does not constitute financial advice: always do your own research on top to make sure it's right for your circumstances.

Comments

  • MSE_Andrew
    MSE_Andrew Posts: 173 MSE Staff
    Eighth Anniversary 10 Posts Photogenic I've been Money Tipped!

    Hi musicman100

    Sorry to hear of your poor experience. You may want to raise a formal complaint about this issue – once you raise a formal complaint E.on has 8 weeks to sort it, and if it doesn’t or you don’t agree with its resolution, you can take it to the independent Energy Ombudsman.

    Hope this helps!
  • gbhxu
    gbhxu Posts: 415 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Surely it's nothing to do with Eon Next?

    OPs gripe is with Symbio Administrators?
  • musicman100
    musicman100 Posts: 102 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    No Bill credit is payed by EON next who where appointed by the administrators and given money by the government to pay any credit owed on final bills.
    Back in the UK after living in austria
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