Warning ! iPhone upgrade destroyed my iPhone 7

vigman

This is a warning and a question 
My iPhone 7 128gb had a new battery fitted by an Apple approved repair shop a few months ago. During the upgrade to IOS 15.6 the other night, the phone grew incredibly hot. After displaying the progress bar it then failed any further activity. I took it to the repair shop and after changing the battery and screen, they found that the video chip had been burnt out. 

I DM’d Apple support on Twitter and they said they could estimate a repair cost!
I’m a retired IT professional and it is proven that the Apple update caused the irreparable damage. (Lots of others having their batteries destroyed during update, and I was told by the repair shop that one man had his leg burnt while his phone upgraded in his pocket,)

Is there any way that I can get Apple to pay the appropriate £200 equivalent replacement cost as I don’t see why they should get away with this?

TIA

[Deleted User]

vigman said:

I’m a retired IT professional and it is proven that the Apple update caused the irreparable damage. 

What did they say when you sent them this proof?

vigman

[Deleted User] said:

vigman said:

I’m a retired IT professional and it is proven that the Apple update caused the irreparable damage. 

What did they say when you sent them this proof?

So far just an offer to estimate a repair cost!!

elsien

What proof do you have, aside from anecdotal evidence that it’s happened to others? Is it a known issue that Apple have taken responsibility for? 

I don’t disbelieve you, but stating something is proven doesn’t make it so. 

[Deleted User]

If you have actual proof they damaged your phone (not just a few anecdotes on the internet), you should pursue that. But also check what it says about software updates in the EULA.

vigman

elsien said:

What proof do you have, aside from anecdotal evidence that it’s happened to others? Is it a known issue that Apple have taken responsibility for? 

I don’t disbelieve you, but stating something is proven doesn’t make it so. 

[Deleted User] said:

If you have actual proof they damaged your phone (not just a few anecdotes on the internet), you should pursue that. But also check what it says about software updates in the EULA.

These were not anecdotes from the internet, they were examples told to me by the manager of the Apple authorised repair shop. I couldn’t touch the iPhone during the update and had to balance it over the rim of a tall glass in case it caught fire. Their examination showed heat damage to the video chip. They said they are seeing this more frequently especially with the 15 series IOS updates. I was using an Apple cable and charger both in good condition. 

I’m sure Apple will have contractually removed themselves from any responsibility but the fact remains that the heating caused by the upgrade has fatally damaged my phone. 

I’m a Chartered Engineer in Electronics and also a Chartered Information Technology Professional with the British Computer Society and will certainly contact them about this. 

Bradden

Should be an intersting conversation with Apple based on your qualifications... please do keep us updated on this.

vigman

Update. They have asked to place a call with me. It has to be landline (no mobile!!) and we are on BT announce. They say that the call is an automated call so it might not get through the announce service. I’ve asked if they’ll give me the number to put in my permitted caller list. 

PHK

Video Chip? I’m pretty sure that your iPhone has a SOC so no video chip. 

P1Fanatic

If the apple approved repair shop are willing to put that in writing then I think your better off pushing Apple for £200 credit towards a newer model rather than trying to get them to cover the repair bill of your existing 7.

vigman

I should have expected that correct comment. Equally I should have said that the video circuitry had been burnt out as I do know that iPhones have Sytems on a Chip.