Water Bill caused by incorrect initial reading

30 Posts

in Water bills
My boyfriend has just received a bill for £1300 for water in his flat he moved out of , and started renting out in February. I suspect it has been caused by an incorrect initial meter reading. Is there anything he can do? It’s a 1 bedroom flat and he had been paying £28 per month for the first few months which was then reduced to £20pm after the first 6m by southern water (so obviously no sign anything was amiss). He closed the account in February and all was well. He then got this bill through. They claim they took the initial meter reading but is there any way to get them to investigate this?
£1300 in a year for one person in a one bedroom flat is impossible! Help!
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If there is leakage at all, even something small like the cistern of your loo running a small amount, it can easily add up to the £1300.