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iPhone water resistance & misleading advertising
in Consumer rights
13 replies 632 views
I have an iPhone 12 pro which I took with me on holiday. I made some videos of the kids swimming in the river and got a few water splashes on it. It then turned off and wouldn't turn on. I took it to apple who first said they would fix it under Consumer law (it is just out of warranty) but they later changed their mind and said they wouldn't repair a water damaged phone. I explained that the phone is advertised as water resistant with an ip rating of 68 (I think?). it says it can be submerged 6 meters under water for 30 minutes!!! I never submerged it. It's annoying because I feel the advertising is misleading. if i knew it could be damaged so easily, I would never have taken it anywhere near the water. Anyway, i wanted to find out whether there is a case against Apple at all? (and where would I go to take it up). They mentioned two places: some consumer mediation type thing and the other one, i don't remember (trading standards maybe?) But I wanted first to ask here whether it's worth the time at all.
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