Can you claim compensation for lost packages covered by insurance?

powerful_Rogue

DanDare999 said:

powerful_Rogue said:

Garawa said:

Manxman_in_exile said:

I don't understand why you've posted T&Cs 4 and 5 about Collection and Deliveries, and Sub-Contractors.  what is their relevance here?  I thought Evri had already told you they had lost it?

I was in a rush for tea to be honest and posted the bit which looked relevant. The link has the entire details as requested.

No it doesn't, covers nothing about the extra insurance you took out. Was this the parecel protection you took out with parce2go? Also for the third time, what was the item you sent? I'm starting to believe it was on the prohibited list and therefor uninsured due to your lack of mentioning what it was.

See the post above yours and you'll see they have stated what it was.

Check the times, we both posted at the same time.

DanDare999

powerful_Rogue said:

DanDare999 said:

powerful_Rogue said:

Garawa said:

Manxman_in_exile said:

I don't understand why you've posted T&Cs 4 and 5 about Collection and Deliveries, and Sub-Contractors.  what is their relevance here?  I thought Evri had already told you they had lost it?

I was in a rush for tea to be honest and posted the bit which looked relevant. The link has the entire details as requested.

No it doesn't, covers nothing about the extra insurance you took out. Was this the parecel protection you took out with parce2go? Also for the third time, what was the item you sent? I'm starting to believe it was on the prohibited list and therefor uninsured due to your lack of mentioning what it was.

See the post above yours and you'll see they have stated what it was.

Check the times, we both posted at the same time.

They posted first. 

powerful_Rogue

DanDare999 said:

powerful_Rogue said:

DanDare999 said:

powerful_Rogue said:

Garawa said:

Manxman_in_exile said:

I don't understand why you've posted T&Cs 4 and 5 about Collection and Deliveries, and Sub-Contractors.  what is their relevance here?  I thought Evri had already told you they had lost it?

I was in a rush for tea to be honest and posted the bit which looked relevant. The link has the entire details as requested.

No it doesn't, covers nothing about the extra insurance you took out. Was this the parecel protection you took out with parce2go? Also for the third time, what was the item you sent? I'm starting to believe it was on the prohibited list and therefor uninsured due to your lack of mentioning what it was.

See the post above yours and you'll see they have stated what it was.

Check the times, we both posted at the same time.

They posted first. 

Are we really going to get into this tit for tat?

sheramber

They posted first. 

Which would not show up while powerful Rogue was posting.

Manxman_in_exile

DanDare999 said:

powerful_Rogue said:

DanDare999 said:

powerful_Rogue said:

Garawa said:

Manxman_in_exile said:

I don't understand why you've posted T&Cs 4 and 5 about Collection and Deliveries, and Sub-Contractors.  what is their relevance here?  I thought Evri had already told you they had lost it?

I was in a rush for tea to be honest and posted the bit which looked relevant. The link has the entire details as requested.

No it doesn't, covers nothing about the extra insurance you took out. Was this the parecel protection you took out with parce2go? Also for the third time, what was the item you sent? I'm starting to believe it was on the prohibited list and therefor uninsured due to your lack of mentioning what it was.

See the post above yours and you'll see they have stated what it was.

Check the times, we both posted at the same time.

They posted first. 

Fairly obvious that the OP posted while powerful rogue was in the middle of compiling his post???  (I've put posts together before and found the question I was asking had been answered by the OP 10 minutes before I'd finished!)

Manxman_in_exile

@Garawa - seriously, you'll get more helpful advice at Consumer Action Group.

Garawa

Ha ha. I will definitely try that but I thought I'd arm myself with few either ors before I try and convince a company to part with money which is entitled but I'm sure they will try and skirm out of based on atrocious actions of the actual delivery company they used. I presume my contract is with Parcel2Go not Evri so that helps a little in the same way we refunded our customer whose contract was with us.

Alderbank

'The item was a child's trailer to sit in for an adult bike.'

Vehicle parts (or any item similar in description or content) whether big or small are either on the prohibited list or the 'no protection' list.

visidigi

Garawa said:

Ha ha. I will definitely try that but I thought I'd arm myself with few either ors before I try and convince a company to part with money which is entitled but I'm sure they will try and skirm out of based on atrocious actions of the actual delivery company they used. I presume my contract is with Parcel2Go not Evri so that helps a little in the same way we refunded our customer whose contract was with us.

Just to clarify a few points.

1. Yes your contract is with Parcels2Go.
2. You decided to select the company they used - based only on the features of service and price. You actually used the service, but Parcels2Go facilitated the price possibility that you paid.
3. There is no consequential loss coverage from couriers like this - otherwise the base cost of the service is going to be many times higher (just look at Royal Mail cost difference for signed for post vs Special Delivery) Consumers need to relate the amount paid with expectation, they should get it there, within a reasonable time, but they can't be held liable if they don't.

the_lunatic_is_in_my_head

visidigi said:

Garawa said:

Ha ha. I will definitely try that but I thought I'd arm myself with few either ors before I try and convince a company to part with money which is entitled but I'm sure they will try and skirm out of based on atrocious actions of the actual delivery company they used. I presume my contract is with Parcel2Go not Evri so that helps a little in the same way we refunded our customer whose contract was with us.

Just to clarify a few points.

1. Yes your contract is with Parcels2Go.
2. You decided to select the company they used - based only on the features of service and price. You actually used the service, but Parcels2Go facilitated the price possibility that you paid.
3. There is no consequential loss coverage from couriers like this - otherwise the base cost of the service is going to be many times higher (just look at Royal Mail cost difference for signed for post vs Special Delivery) Consumers need to relate the amount paid with expectation, they should get it there, within a reasonable time, but they can't be held liable if they don't.

Whilst this is good great advice for picking couriers, it doesn't particularly relate to consumer rights, for services they should be carried out with due care and skill, effectively the trader should price themselves in order to meet this requirement. 

Generally speaking, if you pay a company to deliver a parcel (or hire through a third party) and they fail to perform the service then I don't see why you aren't entitled to receive the amount you paid for the service back. 

There is no insurance with parcel companies, they all sell cover or so called compensation to avoid being regulated. If an item is on the no cover list and becomes damaged I can agree that the sender shouldn't be paid for the damaged goods (99.9% of the time damage is down to insufficient packaging anyway), however I don't see how the type of item affects whether or not it will go missing. The size of the parcel must be entered to book on P2G so the only point they have to argue on is the type of item may be more likely to become damaged and thus get lost but that's a pretty week argument IMHO. 

If the item is on the prohibited then P2G shouldn't accept the order and certainly shouldn't sell the customer any kind of cover, there is a box during the booking process where you need to type in what you are sending so the company knows in advance what is in the parcel (unless of course the sender is untruthful in which case they aren't going to be covered).