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Halifax Reward changes from November 1 2022
in Budgeting & bank accounts
79 replies 8.5K views
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Situation normal, I suppose.........
When I called, they said I had to opt for my reward each year and hadn’t done so. I asked where that info was and if they emailed me to tell me to do it and they said that they tell you directly into the account messaging that you have to login to see.
Anyway, the upshot was I made a bit of a fuss and they backdated it so I had £65 added and I also opened a complaint about the fact the communication is not good enough and purely receiving info via the account itself and no email isn’t sufficient for someone to get the message.
I think with Club Lloyds which also give a reward, they email to ask you to choose for the year ahead.
If you call customer services and ensure the long hold and then query why you haven’t had it and how they communicate that you need to choose the reward yearly and complain, you should get your cash.
Of course, now I’m looking to switch out. I can get a better return on my £5k than £60 yearly reward.
The £5000 balance or £500 debit card spend is only for the rewards.