BW Legal letter received for G24 Ltd - overstay at Wickes

Coupon-mad

Roadie said:

Why doesn't the keeper just send one mail to the G24 DPO stating both the SAR and the Erase request?

Yep...which is what the NEWBIES thread SAR section tells people to do already.

Umkomaas

Roadie said:

Why doesn't the keeper just send one mail to the G24 DPO stating both the SAR and the Erase request?

If you wish, but you are making the assumption that the DPO can handle two things at the same time!

Roadie

The keeper spoke to the store manager who's response was simply, its not our car park, the 90 minute time allowance is clearly stated and I can give you the G24 contact details.

DownwithPPCs

Roadie said:

The keeper spoke to the store manager who's response was simply, its not our car park, the 90 minute time allowance is clearly stated and I can give you the G24 contact details.

Go higher. Phone customer service and speak to a manager there or head office. Tell them you spent X amount of money in their store, show them receipt of goods as proof, and tell them you've been penalised for giving them your business! And that you would not be conformable going back if every time you go you're at risk of getting a parking ticket and that you'd be forced to take your business elsewhere! Tell them the store manager was unwilling to help you. They can cancel it, that manager is just being difficult, all they have to do is E mail the parking company, sometimes you just have to speak to someone else who is willing to help. Good luck.

Fruitcake

Definitely go higher, ideally the CEO, but do it in writing. A 'phone call is not worth the paper upon which it is writ.

Roadie

Will do, but the driver was only window shopping

Fruitcake

I am assuming the keeper and driver and all members of their family have since decided not to purchase anything from Wickes in the future as a result of the PPC's behaviour, and the inaction of Wickes.
I think the CEO of Wickes might like to know why sales are dropping at that particular store.

DownwithPPCs

Yeah agreed with @Fruitcake definitely get confirmation in writing, especially once they have agreed to cancel it, verbal won't necessarily be enough if it advances to court but sometimes hassling these people on the telephone puts immediate pressure rather than a letter which they can put off. Ideally do both! 

Roadie

emails sent, lets see what happens, thank you all for your help and suggestions.

Le_Kirk

Roadie said:

Will do, but the driver was only window shopping

Even worse then, Wickes have lost the chance to ever make you a customer!