Compensation claim for a journey that wasn't delayed but involved a change of train

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  • Tietam
    Tietam Posts: 18 Forumite
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    daveyjp said:
    Hindsight, and all that, but I wonder when you would have arrived at Glasgow Central if instead of taking the (often faster) Queen Street train you had waited for one going to G.Central, and if you would have then been entitled to delay compensation or refused as you were told to get the QS one.
    Exactly this.  For delay repay you must show the times of the services you caught which resulted in a delay.

    Not taking the QS service and waiting for a GC service may well have resulted in a delay which could have been claimed for, but that isn't what happened, so there is no valid delay repay claim available.
    Post above this literally says I have a claim :D
  • Tietam
    Tietam Posts: 18 Forumite
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    There seems to be some confusion over whether the delay is from the eventual destination or the destination on the ticket.
  • KeithP
    KeithP Posts: 37,996 Forumite
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    edited 29 July 2022 at 1:20PM
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    Tietam said:
    There seems to be some confusion over whether the delay is from the eventual destination or the destination on the ticket.
    There should be no confusion.

    As far as 'the railway' is concerned, the delay is calculated by noting the difference in times that -
    a) you were due to arrive at the destination shown on your ticket, and
    b) you actually arrived at that destination.
  • k3lvc
    k3lvc Posts: 4,174 Forumite
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    Tietam said:
    Tietam said:
    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
    You get compensation if your train was delayed - you said in your OP that you arrived in Glasgow at the same sort of time

    The fact you had to travel a bit further at the end is irrelevant to the delay repay scheme, particularly as the stations are 0.4 miles apart
    I arrived at the destination late because my train was essentially cancelled, though. 
    But did you ? What was your 'final' destination ? Was it via train that only departed from Glasgow Central that you missed because of the delay (and was it on a single ticket) or was it home/destination that could just as easily be accessed from taxi/public transport whichever Glasgow Station you arrived at ?


  • Tietam
    Tietam Posts: 18 Forumite
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    KeithP said:
    Tietam said:
    There seems to be some confusion over whether the delay is from the eventual destination or the destination on the ticket.
    There should be no confusion.

    As far as 'the railway' is concerned, the delay is calculated by noting the difference in times that -
    a) you were due to arrive at the destination shown on your ticket, and
    b) you actually arrived at that destination.

    I was under this impression as well, but a few posters have suggested it was when I arrived at my eventual destination. 

    For example, a poster has stated "If this continuation was by train from Glasgow Central, then the time of arrival at your eventual railway destination is what matters." 

    I assume this to be incorrect. Why would LNER care about a journey made after the journey with them?
  • Grey_Critic
    Grey_Critic Posts: 1,338 Forumite
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    Post above this literally says I have a claim :D
    Unless the person posting actually works for the rail company and has specialist knowledge then all they are doing is what others are also doing - expressing THEIR OWN opinions. Someone has said the only way to find the right answer is submit a claim. The rail company are the only people able to say Yes or No

  • elsien
    elsien Posts: 33,018 Forumite
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    Then people wonder why rail fares are in the up. 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • Tietam
    Tietam Posts: 18 Forumite
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    Post above this literally says I have a claim :D
    Unless the person posting actually works for the rail company and has specialist knowledge then all they are doing is what others are also doing - expressing THEIR OWN opinions. Someone has said the only way to find the right answer is submit a claim. The rail company are the only people able to say Yes or No


    I'm well aware of this and the claim will be submitted soon. 

    However, I'm interested in hearing more from someone whose understanding of Delay Repay is widely different from my mine. 
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    In your first  post and title you say that you were not delayed .

    Looking at the LNER website they say that you can only claim if you were delayed by 30mins or more . https://www.lner.co.uk/customer-service/customer-services/contact-us/refund/delay-repay/
  • jbuchanangb
    jbuchanangb Posts: 1,330 Forumite
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    The OP has not explained whether his journey continued by rail beyond Glasgow. If it did and his arrival at his eventual destination was later than planned, if the LNER service had not been curtailed, then indeed there is a claim against LNER in accordance with Delay Repay Rules. I can only see one LNER service which commonly runs from Kings Cross to Glasgow as described, namely the 15.30 departure, due at Glasgow Central at 21.26. If for example the OP had been intending to catch the 21.34 service to Kilmarnock, due there at 22.27, but because of being rerouted via Queen Street, he missed it and instead caught the 22.13 service arriving at 22.51, his journey would have been delayed by 24 minutes. A "journey" can be covered by more than one ticket, and it is the entire journey which is to be considered in deciding whether there has been a delay.
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