Compensation claim for a journey that wasn't delayed but involved a change of train

I recently travelled on a London - Glasgow LNER service.

The last three stops were meant to be Edinburgh, Motherwell and Glasgow, but the train had to terminate in Edinburgh due to a lack of train crew. I was going to Glasgow.

We disembarked at Edinburgh and were told to get the next Scot Rail service to Glasgow. This service was only a few minutes after we arrived at Edinburgh, and got us into Glasgow at roughly the same time as the LNER train would have had it completed its journey.

Does anyone know if this would qualify me to apply for some kind of compensation? The train manager mumbled something about Delay Repay but I couldn't make him out. I realise that the train journey itself wasn't delayed but there was the inconvenience of having to switch trains and the last part of my journey was technically cancelled. Or is the case that we might have got compensation if the next Scot Rail train to Glasgow hadn't been for a while?

Thanks for any help!

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Comments

  • daveyjp
    daveyjp Posts: 12,521 Forumite
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    You arrived more or less on time so contract honoured.
  • Delay Repay covers compensation for losses, what losses have you experienced in having to walk a few steps to another train which subsequently arrived on time (as in under the limit for delay repay)?
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    It’s in the name - delay repay - it compensates you for  delays not inconvenience.You can claim compensation if you're delayed by 15 minutes or more . 
    If you arrived on time ( even if it involved having to change trains ) you can’t claim delay compensation. 
  • fatbelly
    fatbelly Posts: 20,490 Forumite
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    Lots of people don't claim when delayed but they  should.

    15 to 29 minutes25% of ticket price
    30 - 59 minutes50% of ticket price
    1 hour or more100% of ticket price


  • Tietam
    Tietam Posts: 18 Forumite
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    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    edited 28 July 2022 at 7:26AM
    If your arrival at your final destination ( on your ticket ) was delayed by 15mins or more - yes you can claim compensation. 
  • Tietam
    Tietam Posts: 18 Forumite
    First Anniversary First Post
    If you arrived at your final destination ( on your ticket ) was delayed by 15mins or more - yes you can claim compensation. 

    So it's a case of working out what time I (for lack of a better word) stepped foot into Glasgow Central, calculating the walking distance from Queen Street?
  • KeithP
    KeithP Posts: 37,635 Forumite
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    Tietam said:
    If you arrived at your final destination ( on your ticket ) was delayed by 15mins or more - yes you can claim compensation. 

    So it's a case of working out what time I (for lack of a better word) stepped foot into Glasgow Central, calculating the walking distance from Queen Street?
    No, it's not that.

    You mentioned earlier that you were intending to continue your journey from Glasgow Central.
    Having left Central by train, how late were you in actually arriving at you destination?
  • Tietam said:
    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
    You get compensation if your train was delayed - you said in your OP that you arrived in Glasgow at the same sort of time

    The fact you had to travel a bit further at the end is irrelevant to the delay repay scheme, particularly as the stations are 0.4 miles apart
  • Tietam
    Tietam Posts: 18 Forumite
    First Anniversary First Post
    Tietam said:
    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
    You get compensation if your train was delayed - you said in your OP that you arrived in Glasgow at the same sort of time

    The fact you had to travel a bit further at the end is irrelevant to the delay repay scheme, particularly as the stations are 0.4 miles apart
    I arrived at the destination late because my train was essentially cancelled, though. 
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