Compensation claim for a journey that wasn't delayed but involved a change of train

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  • razord
    razord Posts: 566 Forumite
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    Just submit a delay repay claim if you meet all the requirements listed on the claim form.

    The claim form will explain way better than anyone on this forum can. Then the train company can decide if they agree with you.
  • [Deleted User]
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    Tietam said:
    Tietam said:
    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
    You get compensation if your train was delayed - you said in your OP that you arrived in Glasgow at the same sort of time

    The fact you had to travel a bit further at the end is irrelevant to the delay repay scheme, particularly as the stations are 0.4 miles apart
    I arrived at the destination late because my train was essentially cancelled, though. 
    You stated in your original post you arrived in Glasgow at "roughly the same time" so did travelling 0.4m from the station make you late? If time was a concern, why leave it so late as to arrive when a couple of minutes delay in the train (up to 14 is not entitled to compensation anyway) would have made you late for your destination? What if a road was blocked or a lift not working for example?
  • Tietam
    Tietam Posts: 18 Forumite
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    Tietam said:
    Tietam said:
    Knew I was forgetting something from my original post!

    The LNER train was going to Glasgow Central via Edinburgh. 

    The Scot Rail train went from Edinburgh to Glasgow Queen Street. 

    So the train didn't arrive at the designated station, but rather the designated town. 

    As I am disabled, this affected the amount of time it took me to arrive to Glasgow Central to continue my journey. 

    Can anyone please advise on whether this gives me grounds for compensation? 

    Thank you. 
    You get compensation if your train was delayed - you said in your OP that you arrived in Glasgow at the same sort of time

    The fact you had to travel a bit further at the end is irrelevant to the delay repay scheme, particularly as the stations are 0.4 miles apart
    I arrived at the destination late because my train was essentially cancelled, though. 
    You stated in your original post you arrived in Glasgow at "roughly the same time" so did travelling 0.4m from the station make you late? If time was a concern, why leave it so late as to arrive when a couple of minutes delay in the train (up to 14 is not entitled to compensation anyway) would have made you late for your destination? What if a road was blocked or a lift not working for example?
    It didn't make me late for anything. It meant I was later getting home. I wasn't arriving in Glasgow to do anything other than to go home. What you're doing after the late arrival of the train is an irrelevance. If the train is late, you get compensated. 

    The question I'm asking here is whether I am due compensation for a train that arrived at the same time in a different train station in the same city but which still required me to get to. 

    If a train terminated in London Paddington instead of King's Cross it might be more straightforward: that's a 50 minute walk/20 minutes by car. I'm asking whether my train can be considered late on account of me arriving later to the LNER destination of Glasgow Central. 
  • Grey_Critic
    Grey_Critic Posts: 1,338 Forumite
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    On 27th July at 1;07pm you asked a question - It is now 4;18pm on the 28th and you do not seem to have got any further - In addition you were rather vague about when this actually happened ***recently travelled*** How recent is recent?

    razord has said ***Just submit a delay repay claim if you meet all the requirements listed on the claim form.
    The claim form will explain way better than anyone on this forum can. Then the train company can decide if they agree with you.***

    Why keep going on about it?






  • Tietam
    Tietam Posts: 18 Forumite
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    On 27th July at 1;07pm you asked a question - It is now 4;18pm on the 28th and you do not seem to have got any further - In addition you were rather vague about when this actually happened ***recently travelled*** How recent is recent?

    razord has said ***Just submit a delay repay claim if you meet all the requirements listed on the claim form.
    The claim form will explain way better than anyone on this forum can. Then the train company can decide if they agree with you.***

    Why keep going on about it?


    Because I've received conflicting information that I would like clarified before I submit a claim form. 

    It's also useful to know just for future journeys and to help others. 
  • Grey_Critic
    Grey_Critic Posts: 1,338 Forumite
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    BUT as

    razord has said ***Just submit a delay repay claim if you meet all the requirements listed on the claim form.
    The claim form will explain way better than anyone on this forum can. Then the train company can decide if they agree with you.***

    We can only express our own personal opinions and there is no guarantee we are right - we are not the train company.


  • jbuchanangb
    jbuchanangb Posts: 1,330 Forumite
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    You refer to continuing your journey. If this continuation was by train from Glasgow Central, then the time of arrival at your eventual railway destination is what matters. If the continuation was by any other means then your rail journey ended at Glasgow Queen Street, and for delay repay purposes you can compare your time of arrival there with the time you should have arrived at Glasgow Central on your original train. 
  • theoretica
    theoretica Posts: 12,348 Forumite
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    Hindsight, and all that, but I wonder when you would have arrived at Glasgow Central if instead of taking the (often faster) Queen Street train you had waited for one going to G.Central, and if you would have then been entitled to delay compensation or refused as you were told to get the QS one.
    But a banker, engaged at enormous expense,
    Had the whole of their cash in his care.
    Lewis Carroll
  • Tietam
    Tietam Posts: 18 Forumite
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    You refer to continuing your journey. If this continuation was by train from Glasgow Central, then the time of arrival at your eventual railway destination is what matters. If the continuation was by any other means then your rail journey ended at Glasgow Queen Street, and for delay repay purposes you can compare your time of arrival there with the time you should have arrived at Glasgow Central on your original train. 
    Really? Instead of arrival time at Glasgow Queen Street or Glasgow Central? 

    I never knew that would be the case. 
  • daveyjp
    daveyjp Posts: 12,597 Forumite
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    Hindsight, and all that, but I wonder when you would have arrived at Glasgow Central if instead of taking the (often faster) Queen Street train you had waited for one going to G.Central, and if you would have then been entitled to delay compensation or refused as you were told to get the QS one.
    Exactly this.  For delay repay you must show the times of the services you caught which resulted in a delay.

    Not taking the QS service and waiting for a GC service may well have resulted in a delay which could have been claimed for, but that isn't what happened, so there is no valid delay repay claim available.
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