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Experian : How do I get in touch with anyone - let alone intelligent life at Experian ?

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Perhaps half a dozen years ago, "Experian" told HMRC that I did not exist. So, I spent my £2 and got my statutory report. There was a fair bit missing but the Experian computer had recognised me and what they knew about me was true.
[Now let me explain that I first paid tax at the age of 15 and I have done so every year since. I am now a pensioner.
[Now let me explain that I first paid tax at the age of 15 and I have done so every year since. I am now a pensioner.
I have lived at my present address for about 30 years, but I cannot be exact because the PO changed my address and post code for their convenience about 30 years ago. Physically and legally, I have lived in the same bricks and mortar for 48 years.]
So having been banned from the on-line system for Self-Assessment by HMRC, I spent £2 to check Experian.
So having been banned from the on-line system for Self-Assessment by HMRC, I spent £2 to check Experian.
I eventually managed to phone a human. The best I can say is that he spoke to me as though I had the intelligence of a 4-year-old and why did I not understand that the credit check system is a different system from the one used by the government?
He refused to accept my contention that Experian was running GIGO computing (Garbage in = Garbage out) and it was his responsibility, not mine, to sort out their rubbish systems.
So, I did some more research and organised a meeting with my MP. He was very sympathetic but worse than useless. I painstakingly explained to him that there were perhaps 10 million people (actually it is more like 8 million now) who could become non-citizens thanks to Experian. In spite of being on some sort of digital committee, he failed to realise that I was warning him about the approaching "Windrush" scandal. [I notice that Experian no longer has the contract to identify tax payers with no passport!]
My (then) only solution was to apply for my birth certificate, so I could buy a passport that I did not need that cost £75 and many hours of my life [If there is someone out there who can match my picture and is having to cancel their holiday - get in touch, we can go halves (yes that is a joke)]
Now I have got the problem again. Someone has registered a (stolen?) car at my address and I have reason to believe he is trying to get credit in my name.
Now I have got the problem again. Someone has registered a (stolen?) car at my address and I have reason to believe he is trying to get credit in my name.
I have tried to telephone Experian (well at least it is an 0800 number).I spent a long-time pressing buttons but, went round in a circle and could not get to speak to a human.
I have tried to get a report on my Experian file via MSE credit-club but Experian has refused to link to MSE.
Should I contact the police - they are a waste of space when it comes to fraud, but they may have some sort of hotline to Experian?
What should I do now??
I have tried to get a report on my Experian file via MSE credit-club but Experian has refused to link to MSE.
Should I contact the police - they are a waste of space when it comes to fraud, but they may have some sort of hotline to Experian?
What should I do now??
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Complain to HMRC
There are not 10m people who are affected, this is not a Windrush scandal, it is you that is affected
That said, something here does not add up, HMRC are not told by Experian who should and shouldn't be able to use self assessment, they are completely different.
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery.
-Harold Wilson
I agree with you, there are not 10 million undocumented citizens of the UK, the accepted figure is now only 8 million. This is a problem encounterd by the Grenfell inquiry.
I don't think anyone, least of all the government, has any idea how many undocumented illegal migrants there are in the country, but assuming my identity might be useful to them.
I also agree that a CIFAS protective registration will help prevent fraudulent applications being made in your name. The registration will slow down legitimate applications, but presumably you won't be applying for credit anytime soon it's unlikely you'll notice any effect from this.
I wonder as I don't have one but can get a report for myself from Experian.
OP are you on the electoral register at your current address and is the address the council has for you the same as the address your bank uses for your accounts? Being on the electoral roll is how they verify your identity.
The council registered my previous address slightly different to royal mail database (which my bank uses) so caused issues with my credit reports because they didn't match.
It appears that as an alternative to using Experian to ID them, the OP went down the route of using their passport, but needed to actually get a passport before they could do this.
In terms of the current situation where there is concern of fraud, I would recommend getting a copy of your statutory report for free from all three CRA's to see what is currently held there. If there is anything untoward or any accounts you feel are missing, you can then raise a case with the relevant CRA for them to investigate.
In terms of protecting you going forward, as advised by others - sign up for CIFAS registration to ensure future credit applications in your name are flagged for manual review by lenders before approval.
As I did not have a passport my only option was to click the box that said "Check with Experian" and Experian replied "not known". [However Experian was happy to take my £2 and and then send me several pages of bumph all about myself.]
It was at this point that I managed to telephone Experian and got treated like a 4 year old; Why did I not realise that the database created by Experian, for use by the Government had a totally different specification from the mish mash of information used by the commercial sector.
It would seem that Experian is nolonger used by the government to identify tax payers of dubious identity, but I now have a passport; so that is nolonger my problem.
However, it would seem that some fraudster has tried to use my name and address. I also have a theory as to what is causing the problem in our disconnected government departments and our uncommunicative credit agencies. So if they want to get in touch with me, my address is on the PO database & I know the name of my postie; so these organisations are welcome to send me a snail mail recorded delivery letter. This time round I am not prepared to spend my money and probably a week of my time sorting out their inaccurated databases. Perhaps their auditors ahould be required to conduct an accuracy check on the information as well as the accounts?
[If you want a bit of a laugh, I think part of the problem dates back to a mistake made by a clerk 100 years ago, I will let you know when and if that resolves itself.].