TUI flight cancelled

1 Post
Newbie
Hi
My recent Tui flight from Corfu to Aberdeen was due to depart 22:15 on Friday 22nd July. The flight was initially delayed to 23:00 and then 01:00. We were asked to go to gate at 12:30am. We got as far as boarding the plane when we were informed the cabin crew and pilot cannot fly to Aberdeen now as it would take them over their legal hours.Β
We have been informed by Tui we are not due any compensation for the delay other than a one off payment of Β£408.Β
The treatment and communication from Tui was awful. Also we were not provided any water until 4:30 am and food was not provided until 07:30. We eventually departed Corfu at 16:00 on 23rd July. We did not see a Tui rep after 5:00 on 23rd. We were basically abandonded.Β
I have complained to Tui but seems little they are willing to provide other than the one of payment. They say we are not due compensation for the flight delay.Β
I am extremely disappointed with Tui
I kept a timeline of events and can provide if this helps
I feel really frustrated and dont know where to go for help
Regards
Michael
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What was the reason for the flight delay (that caused the crew to be over their hours)?
https://www.flightradar24.com/data/aircraft/c-gfeh#2cc25269
I can spell, my iPad can't.
https://www.flightradar24.com/data/flights/by1585#2cc3b978
OP, do you know the reason for cancellation of the original flight? Looking at that, it's not looking like it's crew rest requirements, so will require some further investigation on your end.
It was obviously serious enough reason that a plane was flown down from Gatwick to rescue you, so it's possible that there are more circumstances than meet the eye to this one and it may not be one of genuine fault of the airline, who appear to have done everything possible to reduce the delay.
As above, you need to ask TUI why the flight was cancelled yet the aircraft (and presumably the whole crew on board) returned to their based airport.
I can spell, my iPad can't.
This information is available for free only for 1 week.
I can spell, my iPad can't.
TUI operate for Sunwing in winter
Sunwing operate for TUI in summer.
This has been an arrangement for as long as I can remember
I can spell, my iPad can't.