TUI flight cancelled

mugsy1975

Hi

My recent Tui flight from Corfu to Aberdeen was due to depart 22:15 on Friday 22nd July. The flight was initially delayed to 23:00 and then 01:00. We were asked to go to gate at 12:30am. We got as far as boarding the plane when we were informed the cabin crew and pilot cannot fly to Aberdeen now as it would take them over their legal hours. 

We have been informed by Tui we are not due any compensation for the delay other than a one off payment of £408. 

The treatment and communication from Tui was awful. Also we were not provided any water until 4:30 am and food was not provided until 07:30. We eventually departed Corfu at 16:00 on 23rd July. We did not see a Tui rep after 5:00 on 23rd. We were basically abandonded. 

I have complained to Tui but seems little they are willing to provide other than the one of payment. They say we are not due compensation for the flight delay. 

I am extremely disappointed with Tui

I kept a timeline of events and can provide if this helps

I feel really frustrated and dont know where to go for help

Regards

Michael

eskbanker

mugsy1975 said:

We have been informed by Tui we are not due any compensation for the delay other than a one off payment of £408. 

What does this payment represent?  What were you including in your claim?

mugsy1975 said:

They say we are not due compensation for the flight delay.

What was the reason for the flight delay (that caused the crew to be over their hours)?

CKhalvashi

Can I just re-check that, because what's being said here isn't what FR24 is showing. I'm not doubting OP, however we do need to establish facts. The flight in question is highlighted here.

https://www.flightradar24.com/data/aircraft/c-gfeh#2cc25269

Etch

It seems OP flew back on G-TAWH - ATD 3:57 PM 23 Jul 2022:
https://www.flightradar24.com/data/flights/by1585#2cc3b978

CKhalvashi

Etch said:

It seems OP flew back on G-TAWH - ATD 3:57 PM 23 Jul 2022:
https://www.flightradar24.com/data/flights/by1585#2cc3b978

Good spot!

OP, do you know the reason for cancellation of the original flight? Looking at that, it's not looking like it's crew rest requirements, so will require some further investigation on your end.

It was obviously serious enough reason that a plane was flown down from Gatwick to rescue you, so it's possible that there are more circumstances than meet the eye to this one and it may not be one of genuine fault of the airline, who appear to have done everything possible to reduce the delay.

As above, you need to ask TUI why the flight was cancelled yet the aircraft (and presumably the whole crew on board) returned to their based airport.

CKhalvashi

Also, please screenshot both posts above with the highlighted flights open (to open them click on them).

This information is available for free only for 1 week.

NoodleDoodleMan

Was it an EasyJet flight that was cancelled ?

eskbanker

NoodleDoodleMan said:

Was it an EasyJet flight that was cancelled ?

No, see thread title (and OP)!  EasyJet don't fly that route anyway....

Westin

OP has not logged back on since posting to see any of these replies or questions.

NoodleDoodleMan

eskbanker said:

NoodleDoodleMan said:

Was it an EasyJet flight that was cancelled ?

No, see thread title (and OP)!  EasyJet don't fly that route anyway....

I skimmed the first link briefly and clocked the orange and white livery - assumed it was EasyJet.

CKhalvashi

NoodleDoodleMan said:

eskbanker said:

NoodleDoodleMan said:

Was it an EasyJet flight that was cancelled ?

No, see thread title (and OP)!  EasyJet don't fly that route anyway....

I skimmed the first link briefly and clocked the orange and white livery - assumed it was EasyJet.

Not on a Canadian registration it's not .

TUI operate for Sunwing in winter
Sunwing operate for TUI in summer.

This has been an arrangement for as long as I can remember