Hotel taken money for package holiday

MetalJack21

Good evening

I am looking for some advice please

2 months ago me and a group of friends travel to the USA for 5 days booking with virgin holidays

Upon arrival at the hotel we were asked to present a form of payment for a security deposit in which I used my debit card(first mistake).

Upon departure I was email an invoice to state there was nothing to pay which I already knew.

Now 2 months later my card has been charged over £500! I spent a hefty amount on phone bills calling the hotel chain inwhich they emailed me a new invoice which I had never seen before billing me for the room. Me being the only one of a group of 7.

I have spoken to my bank who said they cannot do anything as this was paid with a debit card. Virgin holidays do not have a customer support line unless you are making a new booking.

Is anyone able to kindly share any advice?

Many thanks 

Jack

Voyager2002

Your bank are wrong. Present them with the email confirming that you had nothing to pay on departure and tell them that the charge now is unauthorised (possibly fraudulent).

onashoestring

Have you tried 0344 472 9646 Option 2 ? 

Or email to : feedback.backhome@virginholidays.com .

or write to :
Customer Care,

Virgin Holidays Ltd.
The VHQ, Fleming Way.Crawley, West Sussex RH10 9DF

Westin

I am sure just a misunderstanding. You need to contact Virgin Atlantic Holidays (their new name).  An old brochure I have shows these contacts.

Try 0344 557 8830 option 2 or email feedback.backhome@virginholidays.com

Their address is: Customer Services, The VHQ, Fleming Way, Crawley, West Sussex. RH10 9DF.

MetalJack21

Thanks for the replies

I'm not sure why the blame would lay with virgin on this. I have emailed them as their customer telephone lines point to an email address and I can't actually speak to anyone.

The hotel invoiced me 0 to pay upon delarture and never mentioned any payment whatsoever.

Like previously mentioned I was the only one of a group of 7 to be billed.

I will try my bank again and see what they say.

MetalJack21

Westin said:

I am sure just a misunderstanding. You need to contact Virgin Atlantic Holidays (their new name).  An old brochure I have shows these contacts.

Try 0344 557 8830 option 2 or email feedback.backhome@virginholidays.com

Their address is: Customer Services, The VHQ, Fleming Way, Crawley, West Sussex. RH10 9DF.

thanks for the reply.

Your name is actually the name of the hotel chain we stayed at 😅

sheramber

Could it be that Virgin have not paid  for the room?

Westin

MetalJack21 said:

Westin said:

I am sure just a misunderstanding. You need to contact Virgin Atlantic Holidays (their new name).  An old brochure I have shows these contacts.

Try 0344 557 8830 option 2 or email feedback.backhome@virginholidays.com

Their address is: Customer Services, The VHQ, Fleming Way, Crawley, West Sussex. RH10 9DF.

thanks for the reply.

Your name is actually the name of the hotel chain we stayed at 😅

Family business…

TELLIT01

MetalJack21, your contract was with Virgin and it's them you really need to be dealing with.  I'm assuming no changes were made to the room booking once you arrived at the hotel.

MetalJack21

TELLIT01 said:

MetalJack21, your contract was with Virgin and it's them you really need to be dealing with.  I'm assuming no changes were made to the room booking once you arrived at the hotel.

Nope.no changes what so ever

Westin

“ Now 2 months later my card has been charged over £500! I spent a hefty amount on phone bills calling the hotel chain inwhich they emailed me a new invoice which I had never seen before billing me for the room. Me being the only one of a group of 7.”

How much in USD$ and what exactly does the hotel invoice state the charge is for?