Hotel taken money for package holiday

MetalJack21

They are for virgin Atlantic the airline, not virgin holidays sadly. Virgin Holidays did have social media but look to have abandoned this during covid

Westin

Virgin Atlantic Holidays have social links at the bottom of their website page.  Whilst they connect to Virgin Atlantic I would imagine they are okay to post your request for attention.

https://www.virginholidays.co.uk/

MetalJack21

Westin said:

Virgin Atlantic Holidays have social links at the bottom of their website page.  Whilst they connect to Virgin Atlantic I would imagine they are okay to post your request for attention.

https://www.virginholidays.co.uk/

Yep, already messaged them when this started but they said they cant help and link me to virgin holidays customer support page

Westin

MetalJack21 said:

Westin said:

Virgin Atlantic Holidays have social links at the bottom of their website page.  Whilst they connect to Virgin Atlantic I would imagine they are okay to post your request for attention.

https://www.virginholidays.co.uk/

Yep, already messaged them when this started but they said they cant help and link me to virgin holidays customer support page

But if that was before you had contacted their customer services team and raised the matter in the first instance, I can see why.

I think now if you messaged via social media to say what I mentioned earlier you would have them escalate.   Now it is the weekend, might be best to wait until Monday.

MetalJack21

Just an update.

I'm still no further. Virgin Atlantic confirmed they can't help me over social media. Still waiting for a response from virgin holidays...

MetalJack21

Further update on this

I now have a contact at the hotel who I am speaking with. Who informs me that virgin never left payment details for the room

I have also heard from virgin who said I could expect a refund from the hotel last week. The hotel tell me that this isnt the case and they havent heard from virgin

Its an absolute mess and I wont be using virgin holidays again.

bagand96

How did you pay for your holiday with Virgin? If it was by credit card then now is the time to open a Section 75 claim.

sheramber

The OP states in his first post he paid by debit card and the bank have said they cannot help.

bagand96

sheramber said:

The OP states in his first post he paid by debit card and the bank have said they cannot help.

Just wasn't sure if that meant the payment to Virgin Holidays, the payment to the US hotel, or both.  Worth double checking because S75 now seems the easiest resolution of this if the hotel are on record saying Virgin never paid them.

sheramber

bagand96 said:

sheramber said:

The OP states in his first post he paid by debit card and the bank have said they cannot help.

Just wasn't sure if that meant the payment to Virgin Holidays, the payment to the US hotel, or both.  Worth double checking because S75 now seems the easiest resolution of this if the hotel are on record saying Virgin never paid them.

You can't do a S75 claim on a debit card.