Tried to haggle with BT Sport but they cancelled without offering discount

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Hi guys,

My BT Sport bill contract ended, with my bill set to go up from £17 a month to £30. So I called up and said I wanted to leave, expecting them to make me a discount offer to stay. But within 2 minutes, they had processed the cancellation. I actually want to stay but not at £30 a month - I just wanted a discount!

What should I do? The service won't shut off until Aug 12. Is it a case of waiting for them to call back and holding my nerve? Any advice appreciated!

Cheers in advance

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
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    If you're not prepared to pay £30, then the decision is simple. Let the service end and then look for a new customer deal further down the line.

    If they make an offer you're prepared to accept in the meantime, all the better.
  • MalMonroe
    MalMonroe Posts: 5,783 Forumite
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    I'm with BT and I don't think that they will call back. They don't need your business really. 

    If I were you I'd phone them. Doesn't matter if you feel silly or foolish, they don't really know you and wouldn't recognise you if they saw you in the street (is what I always think when I do something a bit embarrassing).

    I've done similar with BT over the years (been with them a long time now). 

    Phone and ask them what kind of deal they can offer you now, not further down the line, since you really would like to have BT Sport and is there an all-inclusive package/deal or something?

    It's definitely worth trying, free phone call and everything. You don't even have to eat humble pie because although your details will be on their computer, it'll be a different person you speak to.

    Haggling and whining when dealing with BT has always worked very well for me!  Go on, have a bash. Costs nothing.   :)
    Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.
  • Saint84
    Saint84 Posts: 87 Forumite
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    You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport 
  • brewerdave
    brewerdave Posts: 8,525 Forumite
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    Saint84 said:
    You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport 
    But you can't watch BT Sport on a large screen as they disallow casting.
  • Saint84
    Saint84 Posts: 87 Forumite
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    Saint84 said:
    You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport 
    But you can't watch BT Sport on a large screen as they disallow casting.
    Yes you can. You pay the extra £5 (which is included in that £25 price above). It’s called BT big screen add on
  • brewerdave
    brewerdave Posts: 8,525 Forumite
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    Saint84 said:
    Saint84 said:
    You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport 
    But you can't watch BT Sport on a large screen as they disallow casting.
    Yes you can. You pay the extra £5 (which is included in that £25 price above). It’s called BT big screen add on
    Thanks for that; only way we had found was by using the phone app on an Android box - this allowed an HDMI out to TV.
  • RogerBareford
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    Hi guys,

    My BT Sport bill contract ended, with my bill set to go up from £17 a month to £30. So I called up and said I wanted to leave, expecting them to make me a discount offer to stay. But within 2 minutes, they had processed the cancellation. I actually want to stay but not at £30 a month - I just wanted a discount!

    What should I do? The service won't shut off until Aug 12. Is it a case of waiting for them to call back and holding my nerve? Any advice appreciated!

    Cheers in advance

    I would say that's really good customer service of them. If someone rings up and says they want to cancel then doing it quickly without trying to persuade you to stay is much better and i would rather that than how annoying it is when companies try to convince you to stay when you don't want too.

    You should have rang up and said that you want to stay but it's too much, that how you haggle!.
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