We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Tried to haggle with BT Sport but they cancelled without offering discount

prestonjsamuel
Posts: 1 Newbie
Hi guys,
My BT Sport bill contract ended, with my bill set to go up from £17 a month to £30. So I called up and said I wanted to leave, expecting them to make me a discount offer to stay. But within 2 minutes, they had processed the cancellation. I actually want to stay but not at £30 a month - I just wanted a discount!
What should I do? The service won't shut off until Aug 12. Is it a case of waiting for them to call back and holding my nerve? Any advice appreciated!
Cheers in advance
My BT Sport bill contract ended, with my bill set to go up from £17 a month to £30. So I called up and said I wanted to leave, expecting them to make me a discount offer to stay. But within 2 minutes, they had processed the cancellation. I actually want to stay but not at £30 a month - I just wanted a discount!
What should I do? The service won't shut off until Aug 12. Is it a case of waiting for them to call back and holding my nerve? Any advice appreciated!
Cheers in advance
0
Comments
-
If you're not prepared to pay £30, then the decision is simple. Let the service end and then look for a new customer deal further down the line.
If they make an offer you're prepared to accept in the meantime, all the better.2 -
I'm with BT and I don't think that they will call back. They don't need your business really.
If I were you I'd phone them. Doesn't matter if you feel silly or foolish, they don't really know you and wouldn't recognise you if they saw you in the street (is what I always think when I do something a bit embarrassing).
I've done similar with BT over the years (been with them a long time now).
Phone and ask them what kind of deal they can offer you now, not further down the line, since you really would like to have BT Sport and is there an all-inclusive package/deal or something?
It's definitely worth trying, free phone call and everything. You don't even have to eat humble pie because although your details will be on their computer, it'll be a different person you speak to.
Haggling and whining when dealing with BT has always worked very well for me! Go on, have a bash. Costs nothing.Please note - taken from the Forum Rules and amended for my own personal use (with thanks) : It is up to you to investigate, check, double-check and check yet again before you make any decisions or take any action based on any information you glean from any of my posts. Although I do carry out careful research before posting and never intend to mislead or supply out-of-date or incorrect information, please do not rely 100% on what you are reading. Verify everything in order to protect yourself as you are responsible for any action you consequently take.2 -
You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport0
-
Saint84 said:You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport0
-
brewerdave said:Saint84 said:You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport1
-
Saint84 said:brewerdave said:Saint84 said:You could try going on EE mobile service and get BT sport included as part of the package. It will be around 25 quid for phone line and BT sport0
-
prestonjsamuel said:Hi guys,
My BT Sport bill contract ended, with my bill set to go up from £17 a month to £30. So I called up and said I wanted to leave, expecting them to make me a discount offer to stay. But within 2 minutes, they had processed the cancellation. I actually want to stay but not at £30 a month - I just wanted a discount!
What should I do? The service won't shut off until Aug 12. Is it a case of waiting for them to call back and holding my nerve? Any advice appreciated!
Cheers in advanceI would say that's really good customer service of them. If someone rings up and says they want to cancel then doing it quickly without trying to persuade you to stay is much better and i would rather that than how annoying it is when companies try to convince you to stay when you don't want too.You should have rang up and said that you want to stay but it's too much, that how you haggle!.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.1K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.1K Spending & Discounts
- 243K Work, Benefits & Business
- 597.4K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards