Got a new phone a month ago and now I notice a big crack inside the camera lens...

char_student

I have not dropped the phone and I think the crack may have been there since I got the phone. I have 3 months free insurance, but as I got the phone just a month ago - why should I claim on the free insurance and pay the £25 excess when I think this must be a manufacturing fault.

Any ideas anyone??

By the way the crack is inside the camera lens, and so I do not know how I could have done that (If vodafone try to claim its my fault)

Hopefullyuseful1

Hi char_student,

I'm sorry to hear that your new phone has a crack on the camera lense, I would like to look into this for you to see if I can help.

If you contact me here using Vodafone Online Contact Form, ensuring that you fill in all the requested fields I can have a look at your account. Please also include the code FIT135 in the body of your text so that your email comes to the right team.

I look forward to hearing from you,

Techgirl
Vodafone UK