Enstroga/Ewd

sinejean

6 months ago I received a badly worded message saying I owed 29,09( yes it had a comma) to Enstroga. My previous electricity provider. As it had a comma and was badly worded I replied to ask confirmation of amount. I heard nothing.
Now have had a message saying that a collection agency will collect the debt.
Is this a scam? Do I have to pay as I've been paying Eon since they took over? I'm a bit anxious about " debt agency"

djn39

I also have had an EWD demand for a payment!, my account was some £380+ in credit which has never been returned, EWD was set up by a former director of Estronga in 2021 so they would have access to all records I would guess ,it does feel a bit like a scam to me however I have contact them to supply actual bills to which I have had no reply to date.

Does any one else have any experience with EWD|Estronga debts or credits??

sinejean

I also contacted  them for a definitive bill. No reply

AUJH

Have you guys had any update since the above? I also asked for an itemised bill and heard nothing so will be ignoring them.

ariarnia

i have no idea about the company but using a comma is something common in most of europe. 

https://www.councilscienceeditors.org/wp-content/uploads/v31n2p042-043.pdf

Banksy125

AUJH said:

Have you guys had any update since the above? I also asked for an itemised bill and heard nothing so will be ignoring them.

I'm also still trying to get a final bill over a year after they went bust with no success.

Eon.next can't/won't do anything re: the £1K credit refund i'm due without a final bill.  I have one from mid-September but quite rightly, they don't know if I had a refund in the interim (I didn't).

I just don't know what else I can do apart from continually requesting a final bill!

AS_Somerset

I was also with Enstroga, they owe me over £400 and today I got debt collection letter asking for more money from EWD Collections.

EWD Collections LTD company reg 13416959, office 7 Bell Yard, London WC2A 2JR was created in may by Oliver Peiffer.
Oliver Peiffer was formerly the MD of Enstroga Limited.  E.ON will not sort this out as they claim they are not responsible, which is not what OFgen advice states. Also Ombudsman won't let you create a complaint against Enstroga.
EWD Collections registered office is actually a small virtual office and meeting room, their customer services are also a virtual service - the advisor I spoke to was in Istanbul.

If there are others in the same situation I would be interested to hear from you or any advice on where I can raise an independent complaint as Enstroga and EWD are effectively the same people, and Ofgen are not "guaranteeing that credit is transferred to the new supplier" as it states in many places

[Deleted User]

AS_Somerset said:

Ofgen are not "guaranteeing that credit is transferred to the new supplier" as it states in many places

OFGEM “guaranteeing credit transfer” is a simplification, but in effect it will happen.  

What actually happens is that credit balances vanish with the defunct supplier - you become an unsecured creditor at the bottom of the list and stand no chance of getting any money back.

Once there is a true and accurate final bill and reading accepted in the system, your SoLR supplier funds a new credit balance (or refund) of the correct amount and claims the cost back from a central lot (funded from the standing charge).

Nether the ombudsman nor OFGEM have any power over a company that does not hold a supply licence.

E.ON are not “responsible for sorting it”, they can only respond to the information provided by your old supplier or their administrator.  They can’t do anything without the details being sent.

AS_Somerset

[Deleted User] said:

AS_Somerset said:

Ofgen are not "guaranteeing that credit is transferred to the new supplier" as it states in many places

OFGEM “guaranteeing credit transfer” is a simplification, but in effect it will happen.  

What actually happens is that credit balances vanish with the defunct supplier - you become an unsecured creditor at the bottom of the list and stand no chance of getting any money back.

Once there is a true and accurate final bill and reading accepted in the system, your SoLR supplier funds a new credit balance (or refund) of the correct amount and claims the cost back from a central lot (funded from the standing charge).

Nether the ombudsman nor OFGEM have any power over a company that does not hold a supply licence.

E.ON are not “responsible for sorting it”, they can only respond to the information provided by your old supplier or their administrator.  They can’t do anything without the details being sent.

I understand that Ofgem/Eon/Ombudsman don't have the power. My query is really about how do I persue a complaint against Enstroga who are a defunct supplier and how is it legal for the MD of the company to set up a debt collection company EWD to try to collect a fictitious debt and then send harassing letters for debt. Surely there must be some organisation to protect consumer rights about this illegal practice, otherwise anyone could set up a debt collection company and send demands to anyone for debts that don't exist.  Its one thing not to get your money back but quite another to be threatened to pay further money.

[Deleted User]

AS_Somerset said:

[Deleted User] said:

AS_Somerset said:

Ofgen are not "guaranteeing that credit is transferred to the new supplier" as it states in many places

OFGEM “guaranteeing credit transfer” is a simplification, but in effect it will happen.  

What actually happens is that credit balances vanish with the defunct supplier - you become an unsecured creditor at the bottom of the list and stand no chance of getting any money back.

Once there is a true and accurate final bill and reading accepted in the system, your SoLR supplier funds a new credit balance (or refund) of the correct amount and claims the cost back from a central lot (funded from the standing charge).

Nether the ombudsman nor OFGEM have any power over a company that does not hold a supply licence.

E.ON are not “responsible for sorting it”, they can only respond to the information provided by your old supplier or their administrator.  They can’t do anything without the details being sent.

I understand that Ofgem/Eon/Ombudsman don't have the power. My query is really about how do I persue a complaint against Enstroga who are a defunct supplier and how is it legal for the MD of the company to set up a debt collection company EWD to try to collect a fictitious debt and then send harassing letters for debt. Surely there must be some organisation to protect consumer rights about this illegal practice, otherwise anyone could set up a debt collection company and send demands to anyone for debts that don't exist.  Its one thing not to get your money back but quite another to be threatened to pay further money.

A complaint against a defunct company is unlikely to be useful.

Debt collection is Financial Services isn't it?  So that would be the FCA.

Unless someone is banned from being a company director, they can set up as many and whichever businesses they choose.

And if you're comfortable that there isn't a debt - either ignore all correspondence or reply with a "prove it".  The debt board might have more useful advice on that part.

Prestage2088

hi I am writing on behalf of my mum who is 78 she still has no money back from enstroga and was also contacted by ewd who were asking for money and luckily she had her wits about her no I don’t owe any money I need it back. We have done numerous emails and tried to get a final bill but like everyone else nothing as it has now disappeared. I tried ombudsman but unless you have a final bill NOTHING eon also say we need a final bill nothing. And their first email was to say don’t worry you have to do nothing we will do it all. Still nothing and it’s nearly 2 years on. Where is the justice that a director can start up a debt collecting company and then try and scam money out of vulnerable people. The only thing we have learnt is to take a screen shot of every last bill in case it’s the last. If anyone can help it would be much appreciated.
a very frustrated daughter and upset mum out of pocket.