Refund of restaurant deposit - taking longer and I need refund to book elsewhere

Ath_Wat

Well I take back the part about it being easy to find out, I can't see anything about it.  But if you only gave your card details to dishcult, it is perfectly possible that the restaurant itself never received that payment and just told dishcult they can refund you and I doubt there is much they could do to accelerate it.

In such a case they might ultimately be responsible for refunding you themselves should dishcult fail to do so, but that certainly wouldn't be a quick or easy process either.

Jenni_D

Interesting that the Dish Cult T&Cs (which refer to resDiary) say that the laws of Scotland apply. (Point 22)

https://dishcult.com/terms

But there's nothing about refunds, nor even who you are contracting with when making a reservation. There's also no company number listed (and I can't see them on Companies House), and the only means of contacting them is via a web form.

eskbanker

Jenni_D said:

Interesting that the Dish Cult T&Cs (which refer to resDiary) say that the laws of Scotland apply. (Point 22)

https://dishcult.com/terms

But there's nothing about refunds, nor even who you are contracting with when making a reservation. There's also no company number listed (and I can't see them on Companies House), and the only means of contacting them is via a web form.

But surely the implication from that document is that Dish Cult is simply a trading name of RestaurantDiary.com Limited?

the ResDiary website at https://www.resdiary.com and https://www.dishcult.com and all affiliated websites owned and operated by RestaurantDiary.com Limited, incorporated in Scotland (Number: SC258100) and having its Registered Office at 36 Renfield Street, Glasgow, Scotland, G2 1LU and/or its Affiliates (as the case may be) (“ResDiary”) (collectively, the “ResDiary Site”)

serendipity109

Refunded on Saturday...all good

born_again

The_Unready said:

I'm with the Op on this one. I don't believe it's reasonable to have to wait up to a month for a refund (as has been suggested).

Sadly the regulations do..

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You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.