Moved house, letters going to old address (Scotland)

Umkomaas

wigwam4 said:

Umkomaas said:

Did you send your notification of new address to the DPO of NCP, or to a general NCP email address?

I sent it to the DPO, who then forwarded it to a general email address. 

Time for a complaint to the ICO, outlining the details. 

Jenni_D

Fruitcake said:

If a court miraculously arrives, come back to this thread. Note that claims cannot be started in Scotland for amounts under £300.

Minor point of order ... a claim for under £300 can be made in Scotland - it's just that the claimant can't recover costs when the claimed amount is under £300, hence why the probability of such a claim is negligible.  

Fruitcake

You should also complain to the BPA. 

ALL the complaints are important, so please do them.

wigwam4

"I understand that you would like your date to be up to date. The very reason as to why we ask you to contact DVLA is because we do not keep records on the addresses. We always based the addresses for Parking Notice on DVLA records so please make sure that it's updated through them."

Should I bother responding to this?

 

Jenni_D

If you want to, as it is complete and utter nonsense. For any given PCN (NTK) the parking co. is allowed to get the data from DVLA once - updating data with DVLA subsequently is irrelevant because the parking co. cannot get the data from DVLA again (for the same event).

Coupon-mad

wigwam4 said:

"I understand that you would like your date to be up to date. The very reason as to why we ask you to contact DVLA is because we do not keep records on the addresses. We always based the addresses for Parking Notice on DVLA records so please make sure that it's updated through them."

Should I bother responding to this?

 

Yes.

Respond and tell them to ask their Data Protection Officer to review this immediately, because refusal to rectify data as important as an address is a clear GDPR breach.

As such, you will be reporting NCP to the BPA and ICO within seven days if they fail to rectify the keeper's last known address and to erase the old (DVLA) data to ensure it cannot be used.

wigwam4

They're saying that they don't actually hold the information any more so can't change it. 

Coupon-mad

wigwam4 said:

They're saying that they don't actually hold the information any more so can't change it. 

They can and they do hold the DVLA data.  They must change it. Please do as advised.

Fruitcake

The data the DVLA hold about a keeper is only correct on the date the PPC requests the data. After that date it can, and very often does change.

The data the PPC hold must be correct and updated as and when it changes.

NCP are talking absolute Borax, and you must complain to the BPA and the ICO and your MSP about NCP
s intransigence and refusal to update their data. 
If they don't hold the keeper's data, they can't send a LBC or court claim. They are lying if they say anything different.
Even if by some miracle they don't hold the keeper's data, and can't erase it because they don't have it, they must update it when instructed by the data subject to rectify it by adding the keeper's new address for service.

They cannot on the one hand say they don't hold a keeper's address, then on the other hand send documents to a keeper. Both statements cannot be true.

NCP are obfuscating, and in my opinion are telling lies.

As I said before, ALL your complaints are important, so you should be concentrating on those.