Tui Package holiday, lost day to delay, advice please?

Westin

onashoestring said:

SMDTS said:

onashoestring said:

SMDTS said:

Think I am going to hand this to a solicitor. 3 months before the holiday they changed the flight time to an earlier time. The ticket displayed the earlier time, the departure board in the airport and check in and boarding gates were all operating on the earlier time, but for the puproses of compensation they are referring to the original time from a year ago which doesn't qualify as it was supposed to leave later in the day.
They make it impossible to appeal and try to deny responsibility at every point. had a good conversation with a couple at the local tui who were about to book and are now looking at alternatives as they already had doubts about tui and speaking to someone first hand confirmed their doubts, so hopefully saved someone else from this hassle and cost tui a bit of custom.
I started off very polite but was completely stonewalled. The staff in the tui store insinuated that I should be claiming direct from the airport, which is utter bs.

Any recommendations on a claims solicitor?

The  adjudicator  AviationADR are approved by the CAA, cover TUI flights  . You can submit your complaint here – there's no fee if your claim's unsuccessful.

Thank you. If I use the adjudicator and they dont agreee is it binding, would that preclude me from using a solicitor if it is unsuccessful?

I am not a legal expert ,IMO a solicitor will advise you that you would need to follow the appeals process approved by CAA first , before taking it to court . 

Reading the follow on I think the OP’s definition of appointing a solicitor is actually using a no-win, no-fee flight delay claims company like Bott&Co.