Easyjet booking issues

kuepper

Tried to book a flight on Easyjet website and got this message

So tried on their app and was shocked at the 2 options presented to me. I'll have a bag but it's twice as big as the under the seat size but I don't want to pay an extra 165 euros for it when I don't need the other inclusions of the Flexi ticket.  It seems a racket, is this the norm for easyjet? It's grossly unfair there's no inbetween options so I've booked with Ryanair

Upsidedownandaround

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

eskbanker

kuepper said:

So tried on their app and was shocked at the 2 options presented to me. I'll have a bag but it's twice as big as the under the seat size but I don't want to pay an extra 165 euros for it when I don't need the other inclusions of the Flexi ticket.  It seems a racket, is this the norm for easyjet? It's grossly unfair there's no inbetween options so I've booked with Ryanair

Surely Ryanair is exactly the same?  They'll present the basic price and a couple of additional packaged bundles, but if you don't want either of those then you simply go with the basic option and add the individual components that you do want....

bagand96

You could have selected the Standard fare and added a large cabin bag in the booking options later on for around £15-£25 (depends on route)

The Flexi fare is expensive because as you say it bundles many features including free date and route changes which is what you’re paying for. 

kuepper

Upsidedownandaround said:

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

There was no information to suggest that was possible, it's just presented as having to choose Standard or Flexi and no mention of other baggage options later if you choose standard. I've just gone through that on the app (as I'm still denied access to the Easyjet website) and the next page makes you purchase a seat (which I thought used to be able to be allocated free by Easyjet on check in if you weren't bothered about choosing a seat) and only after you've done that you can add cabin bags but that's not indicated anywhere previously in the process. Easyjet have lost my custom through it anyway.

Upsidedownandaround

I’d be surprised if any airline didn’t offer it in this manner.
At first you are offered the ticket you wish to buy.
Whether it’s a choice of saver, priority, priority plus, Light, Standard, Flexi, premium you chose the the ticket you want and after having done so you select any additions you wish to add such as seats, baggage etc etc.

In any event EasyJet’s loss is Ryanair’s gain.

bagand96

kuepper said:

Upsidedownandaround said:

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

There was no information to suggest that was possible, it's just presented as having to choose Standard or Flexi and no mention of other baggage options later if you choose standard. I've just gone through that on the app (as I'm still denied access to the Easyjet website) and the next page makes you purchase a seat (which I thought used to be able to be allocated free by Easyjet on check in if you weren't bothered about choosing a seat) and only after you've done that you can add cabin bags but that's not indicated anywhere previously in the process. Easyjet have lost my custom through it anyway.

It doesn’t make you purchase a seat, it gives you the option to.  You can press skip and have a seat allocated at check in as you say for no charge. 

Ryanair works in a similar way. They initially show you their range of bundled fares, but you always have the option of selecting “Value” and then tailoring with extras you actually need if the bundled fares don’t suit. 

You’re probably better off on Ryanair anyway currently, much better chance of it actually operating!

kuepper

bagand96 said:

kuepper said:

Upsidedownandaround said:

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

There was no information to suggest that was possible, it's just presented as having to choose Standard or Flexi and no mention of other baggage options later if you choose standard. I've just gone through that on the app (as I'm still denied access to the Easyjet website) and the next page makes you purchase a seat (which I thought used to be able to be allocated free by Easyjet on check in if you weren't bothered about choosing a seat) and only after you've done that you can add cabin bags but that's not indicated anywhere previously in the process. Easyjet have lost my custom through it anyway.

It doesn’t make you purchase a seat, it gives you the option to.  You can press skip and have a seat allocated at check in as you say for no charge. 

Ryanair works in a similar way. They initially show you their range of bundled fares, but you always have the option of selecting “Value” and then tailoring with extras you actually need if the bundled fares don’t suit. 

You’re probably better off on Ryanair anyway currently, much better chance of it actually operating!

No there is no 'skip' to press  you have to purchase a seat  to get to the baggage part - try it for that flight (25 /8 Milan Malpensa to Manchester ). Maybe this only happens on the app?Ryanair is v clear about options and in fact reminds you of them far too often during the booking process)

kuepper

Upsidedownandaround said:

I’d be surprised if any airline didn’t offer it in this manner.

Not really,  I'm a frequent flier and I've never known the bag mentioned at that first stage before. This must be a quirk of the app I think as I've booked through the Easyjet website (when i could access it!) before without this issue. 

bagand96

kuepper said:

bagand96 said:

kuepper said:

Upsidedownandaround said:

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

There was no information to suggest that was possible, it's just presented as having to choose Standard or Flexi and no mention of other baggage options later if you choose standard. I've just gone through that on the app (as I'm still denied access to the Easyjet website) and the next page makes you purchase a seat (which I thought used to be able to be allocated free by Easyjet on check in if you weren't bothered about choosing a seat) and only after you've done that you can add cabin bags but that's not indicated anywhere previously in the process. Easyjet have lost my custom through it anyway.

It doesn’t make you purchase a seat, it gives you the option to.  You can press skip and have a seat allocated at check in as you say for no charge. 

Ryanair works in a similar way. They initially show you their range of bundled fares, but you always have the option of selecting “Value” and then tailoring with extras you actually need if the bundled fares don’t suit. 

You’re probably better off on Ryanair anyway currently, much better chance of it actually operating!

No there is no 'skip' to press  you have to purchase a seat  to get to the baggage part - try it for that flight (25 /8 Milan Malpensa to Manchester ). Maybe this only happens on the app?Ryanair is v clear about options and in fact reminds you of them far too often during the booking process)

From the app on my device... 

kuepper

bagand96 said:

kuepper said:

bagand96 said:

kuepper said:

Upsidedownandaround said:

What are you shocked about?

If you don’t want flex then choose standard and move on to the baggage option and seat options that present themselves after this stage.

There was no information to suggest that was possible, it's just presented as having to choose Standard or Flexi and no mention of other baggage options later if you choose standard. I've just gone through that on the app (as I'm still denied access to the Easyjet website) and the next page makes you purchase a seat (which I thought used to be able to be allocated free by Easyjet on check in if you weren't bothered about choosing a seat) and only after you've done that you can add cabin bags but that's not indicated anywhere previously in the process. Easyjet have lost my custom through it anyway.

It doesn’t make you purchase a seat, it gives you the option to.  You can press skip and have a seat allocated at check in as you say for no charge. 

Ryanair works in a similar way. They initially show you their range of bundled fares, but you always have the option of selecting “Value” and then tailoring with extras you actually need if the bundled fares don’t suit. 

You’re probably better off on Ryanair anyway currently, much better chance of it actually operating!

No there is no 'skip' to press  you have to purchase a seat  to get to the baggage part - try it for that flight (25 /8 Milan Malpensa to Manchester ). Maybe this only happens on the app?Ryanair is v clear about options and in fact reminds you of them far too often during the booking process)

From the app on my device... 

(Removed by Forum Team)

Apols I never saw that at the bottom, and if I had I think I might have thought it was to skip the car rental.