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I've received an automated response to my email to EPS.
Whilst it makes no attempt to address your problem - it being a weekend - it does offer an email address for enquiries - info@europarkingservices.com
Thanks KeithP, got that reply too and have emailed the CoA notification and SAR to the info@ email address. Feeling very relieved so thanks so much to all those who provide this invaluable info. Much appreciated.