Dream World Travel

capstain411

The NHS element was because some were offered to move their holidays to get replacement bookings. This is from DWT FB forum. I have a massive backlog which means I cannot opt for that offer.

I spoke to MoreThan legal service this evening.Their opinion Subject to scrutiny of their T&Cs  consequential loss might be valid. However apprantley enforcing the verdict is separate challenge in itself.

I am slightly surprised nobody has taken Small Sums route, so either I am totally bonkers or trail blazing.

Aylesbury_Duck

Are they likely to disappear, making getting payment impossible if you win?  I'd be doing some detective work, checking their accounts, names and dates of directors, etc.  Have any of the directors got previous form for closing companies, for example?

capstain411

They are ultra shady characters. It looks like their shop front is in UK, but operations from overseas. 

https://uk.trustpilot.com/review/dreamworldtravel.co.uk

This will give flavour of their operations. Its a shame really but perhaps I was incredibly lucky.. I made 100s of booking past decade via OTAs, this is first time I am encountering an issue, perhaps explanation for me not being careful.

eskbanker

capstain411 said:

I am slightly surprised nobody has taken Small Sums route, so either I am totally bonkers or trail blazing.

Perhaps it's a terminology thing - unless you're talking about something entirely different, most would refer to small claims court, although it's technically a track through the county court process, or its Sunday name of Money Claim Online?

capstain411

To update and finally have some closure. Legal team did find weak links in terms and conditions which opened scope for liability and opportunity to claim compensation and damages.

This was based on concrete evidence from Emirates that money was never transacted and a ticket will not be issued or was ever issued.

A lovely letter with extra xx fired via email lunch time on 5th July and hard copy with special signed for delivery sent to only director listed on company House.

7th July while I was having giggles about Larry the cat from downing Street, email pings through with confirmed e-tickets. Emirates confirmed money came through yesterday.

I am still contemplating on pursuing small sum court for waste of my time. I will donate the money for a place at London Marathon if I win. If I lose well I can have my Jerry Maguire day in chamber.

Manxman_in_exile

Can you clarify your last post please?

Are you saying that DWT have actually come through with the tickets that you originally booked with them, and that you are now going to cancel and reclaim for the backup contingency tickets that you booked yourself direct with Emirates?

If DWT have actually supplied the tickets that they agreed to supply to you at the price that was agreed, then there is no point at all in you contemplating suing them in the small claims court for anything, as you have suffered no quantifiable losses that could be attributed to them.  They have fulfilled their part of the contract.

(NB - if DWT had not come through with the tickets. then I think - contrary to some other posters - that you would have been entitled to sue them for the price you paid to them PLUS the extra additional cost of buying backup tickets from Emirates.  But whether you'd have been able to enforce judgment is another matter... )

capstain411

Manxman_in_exile said:

Can you clarify your last post please?

Are you saying that DWT have actually come through with the tickets that you originally booked with them, and that you are now going to cancel and reclaim for the backup contingency tickets that you booked yourself direct with Emirates?

If DWT have actually supplied the tickets that they agreed to supply to you at the price that was agreed, then there is no point at all in you contemplating suing them in the small claims court for anything, as you have suffered no quantifiable losses that could be attributed to them.  They have fulfilled their part of the contract.

(NB - if DWT had not come through with the tickets. then I think - contrary to some other posters - that you would have been entitled to sue them for the price you paid to them PLUS the extra additional cost of buying backup tickets from Emirates.  But whether you'd have been able to enforce judgment is another matter... )

Yes tickets came through. What I learnt yesterday is, airlines by default will cancel latest set of tickets if duplicates are booked. Bit bizarre since both are fully paid for, but I kind of understand the logic. So I cancelled my booked tickets which were booked paying 2k more. If not Emirates would have cancelled DWT booked tickets.

Read the trust pilot reviews. This company has wrecked people’s lives. 

I don’t really care if I lose, but if I win, then I will set template for others who are literally begging for the tickets they paid for. Some have spent over 15 hrs just being held on phone trying to speak to this firm.

My contemplation is based on hours I spent on phone to speak to them. The 5k which I had to pay and loss of interest as refund from emirates will take up to 4 weeks. 

Again just contemplating. I am not really fixated with claim amount, it’s the principles of it. I have requested other members on FB member page to coordinate in similar manner. There is one customer there who has not been refunded for over 2 years.

it’s obvious trading standards, airlines, travel aggregators and CAA have turned blind eye towards this firm. I think that is having no regard to consumer interests.

Also read Times travel columnist’s article on this firm in 2016 who had exactly same experience. So these crooks have been operating without any fear of consequence.

Manxman_in_exile

capstain411 said:

Manxman_in_exile said:

Can you clarify your last post please?

Are you saying that DWT have actually come through with the tickets that you originally booked with them, and that you are now going to cancel and reclaim for the backup contingency tickets that you booked yourself direct with Emirates?

If DWT have actually supplied the tickets that they agreed to supply to you at the price that was agreed, then there is no point at all in you contemplating suing them in the small claims court for anything, as you have suffered no quantifiable losses that could be attributed to them.  They have fulfilled their part of the contract.

(NB - if DWT had not come through with the tickets. then I think - contrary to some other posters - that you would have been entitled to sue them for the price you paid to them PLUS the extra additional cost of buying backup tickets from Emirates.  But whether you'd have been able to enforce judgment is another matter... )

...Read the trust pilot reviews. This company has wrecked people’s lives. 

I don’t really care if I lose, but if I win, then I will set template for others who are literally begging for the tickets they paid for. Some have spent over 15 hrs just being held on phone trying to speak to this firm.

My contemplation is based on hours I spent on phone to speak to them. The 5k which I had to pay and loss of interest as refund from emirates will take up to 4 weeks. 

Again just contemplating. I am not really fixated with claim amount, it’s the principles of it. I have requested other members on FB member page to coordinate in similar manner. There is one customer there who has not been refunded for over 2 years...

The only principle here is that you can't sue DWT for breach of contract because they delivered what they agreed to deliver. 

The fact that you decided to waste your time spending hours on the telephone trying to get throught to them, and that you then decided to buy a second set of tickets is not their fault.  These were decisions you made yourself - not DWT.  (Although, as others have pointed out, your reasons for making those decisions may have been perfectly understandable in the circumstances.  However, if you'd checked their Trust Pilot reviews BEFORE booking your tickets with them, you would not have needed to make those decisions). 

You have no legal cause of action on which to sue them for stress, time wasted or loss of interest.  If they had not supplied the tickets the story might have been different - but that isn't what happened, they did supply them.

You also can't sue on behalf of other people in a more difficult situation than you who may not have received their tickets.  If they have grounds to sue DWT then they should do so - not you.  If you tried that you'd probably end up being reprimanded by the court.

capstain411

You make some valid point. But I beg to differ. 

If the case is that weak, it might never proceed to hearing stage.As far as reprimand goes doesn't bother me. But I genuinely think that's worst case scenario.

I will keep this post updated  at very worst it will be  amusing read on rainy Wednesday.

powerful_Rogue

capstain411 said:

Manxman_in_exile said:

Can you clarify your last post please?

Are you saying that DWT have actually come through with the tickets that you originally booked with them, and that you are now going to cancel and reclaim for the backup contingency tickets that you booked yourself direct with Emirates?

If DWT have actually supplied the tickets that they agreed to supply to you at the price that was agreed, then there is no point at all in you contemplating suing them in the small claims court for anything, as you have suffered no quantifiable losses that could be attributed to them.  They have fulfilled their part of the contract.

(NB - if DWT had not come through with the tickets. then I think - contrary to some other posters - that you would have been entitled to sue them for the price you paid to them PLUS the extra additional cost of buying backup tickets from Emirates.  But whether you'd have been able to enforce judgment is another matter... )

Yes tickets came through. What I learnt yesterday is, airlines by default will cancel latest set of tickets if duplicates are booked. Bit bizarre since both are fully paid for, but I kind of understand the logic. So I cancelled my booked tickets which were booked paying 2k more. If not Emirates would have cancelled DWT booked tickets.

Read the trust pilot reviews. This company has wrecked people’s lives. 

I don’t really care if I lose, but if I win, then I will set template for others who are literally begging for the tickets they paid for. Some have spent over 15 hrs just being held on phone trying to speak to this firm.

My contemplation is based on hours I spent on phone to speak to them. The 5k which I had to pay and loss of interest as refund from emirates will take up to 4 weeks. 

Again just contemplating. I am not really fixated with claim amount, it’s the principles of it. I have requested other members on FB member page to coordinate in similar manner. There is one customer there who has not been refunded for over 2 years.

it’s obvious trading standards, airlines, travel aggregators and CAA have turned blind eye towards this firm. I think that is having no regard to consumer interests.

Also read Times travel columnist’s article on this firm in 2016 who had exactly same experience. So these crooks have been operating without any fear of consequence.

Not sure whether you mean precedent instead of template - But SCC rulings don't set precedents.