Soon to be 'old' £20 and the post office

I had the misfortune to go into an apology for a post office that we now have in my area.  I wanted to post a small parcel to a relative.  We discussed the price options and I chose one.
Besides an EXTREMELY dour child for an assistant when I went to pay the grand sum of £2.05 the world went into meltdown.
I offered up my £20 note to be told that couldn't be accepted.
I had the temerity  to ask why, given it was still legal tender.
I was then told the Post Office have decided NOT to accept these notes anymore as they had a case somewhere or other at sometime or other where the notes turned out to be fraudulent so their solution was to ban the lot.
I asked to speak to the manager who then passed the message back to me, via another youngster equally unversed in the principles of customer service, that they were not going to serve me.

I have tried to find a phone number where I can have a conversation (remember those things called conversations?) with an appropriate person about the whole fiasco but have been unable to find one that actually connects to a real live human.

By the way, I went to a different branch today, was served beautifully and courteously and my £20 note was happily accepted.
How does one get to converse with a senior person at the Post Office or should I do what many are driven to and just give up?
suggestions anyone? (preferably polite ones please).


  • mjm3346
    mjm3346 Posts: 46,844
    First Anniversary Name Dropper Photogenic First Post
    Some of our local, usually smaller, shops will not accept £50 notes not accepting £20s is just one step further.
  • flossy_splodge
    flossy_splodge Posts: 2,525
    Name Dropper First Anniversary Combo Breaker Photogenic
    I think the point I was making has got lost somehow.
    I understand perfectly how 'legal tender' works, that wasn't really the point.
    A statement that 'the Post Office ' has decided ..... was factually incorrect, otherwise known as a lie.

    I offered a £5 note afterwards but that was refused too.
    The staff were rude.
    The staff appeared not to understand how to do their jobs as I was told the best cost available was for a large letter at £2.05.
    The second post office explained that was wrong as the small parcel did not pass through the necessary slot.
    Shall I go on?
    The point I was making was rude and badly trained staff need to be addressed. Quite simple really.
    Just a matter of how.
    Thanks for the input.
  • flossy_splodge
    flossy_splodge Posts: 2,525
    Name Dropper First Anniversary Combo Breaker Photogenic
    Paully28 said:
    My suggestion is give it up and move on. 

    Best idea really - thanks for the thought.
  • flossy_splodge
    flossy_splodge Posts: 2,525
    Name Dropper First Anniversary Combo Breaker Photogenic
    edited 29 June 2022 at 9:30PM
    not sure what you mean.
    Who is 'going on' about legal tender?  Personally I only mentioned it once in my original post in order to give a complete picture - I wasn't sure as the 'staff' were so young if they thought the £20 notes had in fact already ceased to be valid. Hope I've made that clearer.
    Really only hoping someone knew a tel no. that would help.
    Shame someone always wants to 'know better'.
  • NBLondon
    NBLondon Posts: 5,493
    First Anniversary Name Dropper First Post Photogenic
    By "old" I presume you mean a paper note which are due to be invalidated at the end of September?

    Given that Post Offices usually accept old notes for deposit (not payment) it seems like somebody has made a local decision.  Was this a Main Post Office or a sub Post Office? might be helpful.

    Wash your Knobs and Knockers... Keep the Postie safe!
  • turnitround
    turnitround Posts: 715
    First Anniversary First Post Name Dropper
    Think we may lie in the same town, 2 Post Offices, 1 go out of their way to be helpful, the other excels in being rude.
Meet your Ambassadors


  • All Categories
  • 341.6K Banking & Borrowing
  • 249.7K Reduce Debt & Boost Income
  • 449.1K Spending & Discounts
  • 233.7K Work, Benefits & Business
  • 605.8K Mortgages, Homes & Bills
  • 172.4K Life & Family
  • 246.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.8K Discuss & Feedback
  • 15.1K Coronavirus Support Boards