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sebloak
sebloak Posts: 185 Forumite
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edited 28 June 2022 at 11:44AM in Boost your income
Is anyone having problems accessing or completing surveys recently? The last 6 or so i've had notification for have all had Survey Closed, Full or Not eligible messages, even though i start the same day as soon as i check and see the email.
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  • SonOfPearl
    SonOfPearl Posts: 372 Forumite
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    sebloak said:
    Is anyone having problems accessing or completing surveys recently? The last 6 or so i've had notification for have all had Survey Closed, Full or Not eligible messages, even though i start the same day as soon as i check and see the email.
    All working OK for me. I've done quite a few surveys lately including one today for £5 with no problems. 
  • KxMx
    KxMx Posts: 10,590 Forumite
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    I have completed 2 in the past week, and been screened out of a few others.
  • silvercar
    silvercar Posts: 46,915 Ambassador
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    I find these frustrating. You have to go through the audio and visual checks as well as answering the "have you been to Antartica?" set of questions, before you even get to the screening questions. More often than not I am then screened out. Why they can't use your date of birth on the first screen to select the right age group is annoying.
    I'm a Forum Ambassador on The Coronavirus Boards as well as the housing, mortgages and student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • sunshine
    sunshine Posts: 174 Forumite
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    sebloak said:
    Is anyone having problems accessing or completing surveys recently? The last 6 or so i've had notification for have all had Survey Closed, Full or Not eligible messages, even though i start the same day as soon as i check and see the email.
    Me too.  Getting fed up with it.  Also as silvercar says going through all the screening checks to be thrown off.  Didn't used to be like this.
  • I am always surprised when people say they get a load of surveys as I hardly seem to get any.

    I've just been through my emails and the entirety of the ones I've been offered recently are:

    June 21st - £3 - completely successfully
    June 20th - £2 - screened out
    June 8th - £3 - screened out
    May 31st - £4 - screened out
    May 23rd - £3 - screened out
    May 19th - £2 - completed successfully
    May 18th - £3 - screened out

    I delete emails when no longer needed so I don't have history beyond the last six weeks or so.  But I logged onto my Y Live account to see what I'd been paid for and apart from the two above, I was also paid for:

    March 16th - £2
    March 3rd - £2
    March 1st - £3

    So, £12 in three months.

    My last £50 payout was in March 2022 and it had taken me 16 months to accumulate that, and I tried to complete every survey as soon as I saw the notification.  Some were simply closed by the time I accessed them, and some I was screened out of.  But it sounds like I am only getting a fraction of the number of surveys that some people seem to get.

    I remember getting excited about one which asked if I had been an executor of a will within the last 5 years - yes!  Maybe I can complete this one! It then went on to ask if the will had involved a charitable donation at which point when I said no the predictable 'we are sorry but...' message popped up.
  • KxMx
    KxMx Posts: 10,590 Forumite
    First Post Name Dropper First Anniversary Photogenic
    They come in fits and starts for me.
    Loads then none at all for a few weeks.
    I last got £50 in December & April, currently have 48 points.
  • faerielight
    faerielight Posts: 1,865 Forumite
    First Anniversary First Post Combo Breaker I've been Money Tipped!
    I was getting a lot.l I cashed out in March and may, but I’ve hardly had any this month
    Many thanks to all who contribute on MSE :)
  • fly-catchers
    fly-catchers Posts: 642 Forumite
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    While there longer 20 minute surveys seem to fit the £1 for 5 minutes statement. The ones that should only take 5 minutes nearly always end up at 12/13 minutes! I often wonder if they don’t include all those initial questions you get on most of the surveys in that 5 minutes!
  • silvercar
    silvercar Posts: 46,915 Ambassador
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    While there longer 20 minute surveys seem to fit the £1 for 5 minutes statement. The ones that should only take 5 minutes nearly always end up at 12/13 minutes! I often wonder if they don’t include all those initial questions you get on most of the surveys in that 5 minutes!
    They can't include them, or they would have to pay out £2 every time you failed to qualify!
    I'm a Forum Ambassador on The Coronavirus Boards as well as the housing, mortgages and student money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • General_Grant
    General_Grant Posts: 4,821 Forumite
    First Anniversary Name Dropper First Post
    While there longer 20 minute surveys seem to fit the £1 for 5 minutes statement. The ones that should only take 5 minutes nearly always end up at 12/13 minutes! I often wonder if they don’t include all those initial questions you get on most of the surveys in that 5 minutes!
    silvercar said:
    While there longer 20 minute surveys seem to fit the £1 for 5 minutes statement. The ones that should only take 5 minutes nearly always end up at 12/13 minutes! I often wonder if they don’t include all those initial questions you get on most of the surveys in that 5 minutes!
    They can't include them, or they would have to pay out £2 every time you failed to qualify!
    I don't follow your logic.  If the initial questions were included in the suggested survey time, why would they have to pay out anything if one failed to qualify?
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