Cancelled EasyJet Flight: EZY6076 (24th June)

Agentmatt

Was due to fly out of Alicante last Friday (24th June) at 23:45pm.  Got to Check in a bit early than expected, but checked fine and got through Security fine.  Sat in departures for about an hour and flight board said all was fine.  Then we got a text to say flight was cancelled. 

We rebooked ASAP and got seats on flight the next day (10:15am 25th June).  What followed was a sh*t show of zero communication and disorganising.  

At baggage reclaim there were two members of easyJet staff telling everyone to make their own plans for taxi’s & hotels as the EasyJet App wasn’t working, even though the details on the EasyJet website say you can’t do that and it has to be done by EasyJet.    Got Bags and went back up to the EasyJet check-in desk with other passengers (it’s now about 9:30ish). 

The EasyJet staff at the desk kept going to their office and saying they have emailed someone and trying to call someone in the Luton. They also took a list of how many rooms we would need so they could put us all up for a night or two.  This went on for over 3 hours.  At gone 12am a new easyjet staff member came out to say they only had 8 rooms and started giving them to random people.  Some not even on our cancelled flight. 

We and a large group of others where then given food vouchers and were told to go sleep on some seats or wherever we could find.  All food outlets were closed by this point and would not open for another 7-8 hours.  Almost all of us had not eaten since the afternoon. 

Therefore, my wife and kids had to sleep on the floor of the airport.  I had to stay awake to keep them safe and keep an ear out for any updates. 

Checked in again as soon as the desk opens so we can get to departures and finally get some food & water.  New flight was delayed by 30mins. 

Flight crew on new flight said they weren’t aware of any cancelled flight and that we should not have been put through that.  To make matters worse a few of us saw that our cancelled flight travelled back to Bristol at the correct time with no one on it.  (I have photos from FlightTrack). 

All this on top of Taxi issues getting to & from the airport and waiting over an hour in baggage collection.

Should we fill in the Claim for on the EasyJet flight or is there a better way to report this (email, phone etc)? 

eskbanker

If the reason for the cancellation was within EasyJet's control then you'll be entitled to compensation of £220 per person, and if you incurred costs arising from it then you should be able to claim those.

However, it sounds like they didn't handle it well, so, as well as submitting a claim, you might wish to log a formal complaint too.

Familiarise yourself with their obligations at the likes of:
Delays and cancellations | easyJet
Notice of your rights in case of flight delays, cancellations and denied boarding | easyJet

TELLIT01

The fact that the aircraft returned to Bristol doesn't mean they had sufficient cabin crew to allow passengers to board.  There is a legal requirement for 1 member of cabin crew per 'x' passengers.  Having a pilot and co-pilot available doesn't mean anything.  The OP needs to find out what reason was given for flight cancellation and if that is valid reason not to give compensation.