Order Running shoes got cheap sunglasses bank not willing to help

pinkshoes

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

I appreciate you say you are usually careful with online shopping, but there is nothing genuine looking about that website.

No phone number and no address. The only way of contact is an online form...

You might have to look at sending them back tracked then try a charge back showing the goods had been returned.

powerful_Rogue

As is common with the Chinese scams, and has been post many times on here over the years - The goods will never make it to their end destination in China. The tracking will not show as delivered and as such the chargeback will fail. By all means explore this and other avenues, however have in the back of your mind, 30% of £80 is better then 100% of £0.

Manxman_in_exile

powerful_Rogue said:

As is common with the Chinese scams, and has been post many times on here over the years - The goods will never make it to their end destination in China. The tracking will not show as delivered and as such the chargeback will fail. By all means explore this and other avenues, however have in the back of your mind, 30% of £80 is better then 100% of £0.

And that's why the OP first needs to get advice from Santander as to how best to approach this issue.  

The OP really needs to confirm with Santander whether - in these (Chinese scam) circumstances - it is necessary to return the goods for a successful chargeback or not, because it's so obvious it's a scam.

I've never read the T&Cs of the chargeback agreement between Visa and Mastercard so I don't know what is required, but I do know that some of their terms are daft!  (eg chargeback treats delivery to a wrong address as being "successfully" delivered... )

Also, I'm not sure what the likelihood would be of a Chinese scam trader bothering to waste their time challenging a chargeback for £80.

Unfortunately for the OP they're likely to end up out of pocket to some extent however this works out.

The OP needed the best advice before deciding to buy:

pinkshoes said:

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

I appreciate you say you are usually careful with online shopping, but there is nothing genuine looking about that website.

No phone number and no address. The only way of contact is an online form...

You might have to look at sending them back tracked then try a charge back showing the goods had been returned.

Since joining this forum these are things I always check now.

powerful_Rogue

Manxman_in_exile said:

powerful_Rogue said:

As is common with the Chinese scams, and has been post many times on here over the years - The goods will never make it to their end destination in China. The tracking will not show as delivered and as such the chargeback will fail. By all means explore this and other avenues, however have in the back of your mind, 30% of £80 is better then 100% of £0.

And that's why the OP first needs to get advice from Santander as to how best to approach this issue.  

The OP really needs to confirm with Santander whether - in these (Chinese scam) circumstances - it is necessary to return the goods for a successful chargeback or not, because it's so obvious it's a scam.

I've never read the T&Cs of the chargeback agreement between Visa and Mastercard so I don't know what is required, but I do know that some of their terms are daft!  (eg chargeback treats delivery to a wrong address as being "successfully" delivered... )

Also, I'm not sure what the likelihood would be of a Chinese scam trader bothering to waste their time challenging a chargeback for £80.

Unfortunately for the OP they're likely to end up out of pocket to some extent however this works out.

The OP needed the best advice before deciding to buy:

pinkshoes said:

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

I appreciate you say you are usually careful with online shopping, but there is nothing genuine looking about that website.

No phone number and no address. The only way of contact is an online form...

You might have to look at sending them back tracked then try a charge back showing the goods had been returned.

Since joining this forum these are things I always check now.

That's why I said explore this and other avenues - Just wasn't getting the OP's hopes up on getting a full refund. The scammers don't need to waste their time on the chargeback, as they know the majority of the time it will be ruled in their favour when the goods are not received back.

We have to remember, some of the terms may be seen as daft, however chargeback is above and beyond, so any extra protection is good to have.

longjohnjohnson

Manxman_in_exile said:

powerful_Rogue said:

As is common with the Chinese scams, and has been post many times on here over the years - The goods will never make it to their end destination in China. The tracking will not show as delivered and as such the chargeback will fail. By all means explore this and other avenues, however have in the back of your mind, 30% of £80 is better then 100% of £0.

And that's why the OP first needs to get advice from Santander as to how best to approach this issue.  

The OP really needs to confirm with Santander whether - in these (Chinese scam) circumstances - it is necessary to return the goods for a successful chargeback or not, because it's so obvious it's a scam.

I've never read the T&Cs of the chargeback agreement between Visa and Mastercard so I don't know what is required, but I do know that some of their terms are daft!  (eg chargeback treats delivery to a wrong address as being "successfully" delivered... )

Also, I'm not sure what the likelihood would be of a Chinese scam trader bothering to waste their time challenging a chargeback for £80.

Unfortunately for the OP they're likely to end up out of pocket to some extent however this works out.

The OP needed the best advice before deciding to buy:

pinkshoes said:

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

I appreciate you say you are usually careful with online shopping, but there is nothing genuine looking about that website.

No phone number and no address. The only way of contact is an online form...

You might have to look at sending them back tracked then try a charge back showing the goods had been returned.

Since joining this forum these are things I always check now.

There is no advice Santander can give.

As the item shows as delivered a chargeback for non-delivery will fail.

If the items are not as described the OP will be required to return them to the seller at great expense and I guarantee that the tracking will fail the moment it hits China.

They need to take the 30% and be more alert to scams. If they try to "exert their rights" they'll be even further in the hole.

mattyprice4004

I don’t mean to ‘victim blame’ but how on Earth anyone could think that site is genuinely is beyond me - it’s littered with spelling mistakes and is a fairly typical Chinese scam site. 

Sorry, but I can’t see you coming out of this with a full refund. 

Emmia

mattyprice4004 said:

I don’t mean to ‘victim blame’ but how on Earth anyone could think that site is genuinely is beyond me - it’s littered with spelling mistakes and is a fairly typical Chinese scam site. 

Sorry, but I can’t see you coming out of this with a full refund. 

To quote from the returns policy on the scam site...

We're Bummed If You're Not 100% Satisfied With The Items You Received, And We Gladly Accept Returns Within 30 Days Of Receipt For Most Items In New Condition .

1. Please Contact Customer Service On Our Site, Indicating The Item(S) You Would Like To Return And The Reason.
2. After Receiving Return Instructions From Us, Please Package Up The Item(S) To Be Returned With The Original Packing.
3. Drop Off Your Package At The Local Post Office.
4. Most Returns Are Processed Within 7-14 Business Days After We Receive Your Package. We'll Issue The Refund To Your Payment Account In Advance. Once Your Refund Has Been Issued, You Will Receive A Confirmation Email.

Aside from the wierd capitalisation... What legitimate business uses the word "bummed" in their returns policy?

eskbanker

Emmia said:

Aside from the wierd capitalisation... What legitimate business uses the word "bummed" in their returns policy?

Something of a long shot that they'd be legitimate, but, based on a quick Google search, numerous companies use exactly the same wording in their terms, so there's obviously some industrial scale copy/pasting going on....

Ergates

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

When I click that link, but AV software blocks it (I can force it through if I want to) - which gives some indication of how trustworthy that site is...

Ergates

longjohnjohnson said:

Manxman_in_exile said:

powerful_Rogue said:

As is common with the Chinese scams, and has been post many times on here over the years - The goods will never make it to their end destination in China. The tracking will not show as delivered and as such the chargeback will fail. By all means explore this and other avenues, however have in the back of your mind, 30% of £80 is better then 100% of £0.

And that's why the OP first needs to get advice from Santander as to how best to approach this issue.  

The OP really needs to confirm with Santander whether - in these (Chinese scam) circumstances - it is necessary to return the goods for a successful chargeback or not, because it's so obvious it's a scam.

I've never read the T&Cs of the chargeback agreement between Visa and Mastercard so I don't know what is required, but I do know that some of their terms are daft!  (eg chargeback treats delivery to a wrong address as being "successfully" delivered... )

Also, I'm not sure what the likelihood would be of a Chinese scam trader bothering to waste their time challenging a chargeback for £80.

Unfortunately for the OP they're likely to end up out of pocket to some extent however this works out.

The OP needed the best advice before deciding to buy:

pinkshoes said:

locka said:

Opps nope it was this one

https://www.mizunooutletuk.com/

I appreciate you say you are usually careful with online shopping, but there is nothing genuine looking about that website.

No phone number and no address. The only way of contact is an online form...

You might have to look at sending them back tracked then try a charge back showing the goods had been returned.

Since joining this forum these are things I always check now.

There is no advice Santander can give.

As the item shows as delivered a chargeback for non-delivery will fail.

If the items are not as described the OP will be required to return them to the seller at great expense and I guarantee that the tracking will fail the moment it hits China.

They need to take the 30% and be more alert to scams. If they try to "exert their rights" they'll be even further in the hole.

There *is* advice Santander can and will give.   There may not be some magic resolution they can offer, but they can give advice.