Virgin money credit card not received

[Deleted User] · 23 June 2022 at 10:24PM

Ganga said:

Kevin1892 said:

Yeah i am trying to call them now and see what the situation is. Not a very good start from them i must say

The card will take time to be produced and also a pin number sent out in a separate envelope ,probably takes about 2 weeks so not really a bad start from them ,if you needed the card that urgently you should have applied earlier so technically not a good start from you.

I've had lots of cards and pins arrive the same day - even where they are sent on different days by the bank.

Kevin1892 · 24 June 2022 at 10:02AM

I am on the phone waiting to talk to their card services and the recorded message says there could be a delay upto 15 working days due to Royal Mail strikes/delays/backlog

Brie · 24 June 2022 at 12:03PM

fyi - if it's being sent second class it should be noted that that's not the same as the second class you or me use. it will be a busines service so the card will go from where it is produced complete with all the paperwork it goes with to a mail room, then on to a mail company who will bundle things in their own special way and from there into the royal mail system. So from production to royal mail is more likely to take a week and it's only at that point that you can start counting the RM timing. Add a weekend or 2 and 10 plus days is very likely.

martinbainbridge1975 · 24 June 2022 at 12:18PM

when my card was delayed and I thought it had went missing, MBNA offered to cancel the card, then reissue it and send by courier hence why I stuck with them

Kevin1892 · 24 June 2022 at 2:22PM

I will give it until Monday then see if they can resend a new one by courier and if not i will cancel and go with another company. I will keep this discussion updated.