Virgin Media Broadband - Price Changes

Woby_Tide

They won't offer those cheaper deals I mentioned via the Whatsapp chat. You have to set the cancellation in motion then the outbound retentions will text or call you with other offers. Though as others say if you are moving out then maybe tying into 18 month deals isn't the best either

webjaved

Woby_Tide said:

They won't offer those cheaper deals I mentioned via the Whatsapp chat. You have to set the cancellation in motion then the outbound retentions will text or call you with other offers. Though as others say if you are moving out then maybe tying into 18 month deals isn't the best either

I guess it's too late now as they've already made changes to the account. Then again I have 30 days to cancel the contract. 

Your new monthly bundle cost is: £36.44*.

Your next bill will be £33.31* which includes CR £3.13 to cover your changes up until your next bill period. There is also a one-off charge of 0.00 for installation or activation.

webjaved

Brewer21 said:

webjaved said:

I think I'll have to accept the offer, a saving of £11.31 per month, I guess it isn't too bad. I'll soon be moving out to my own place and can change the billing details on the account to someone else, at least I can leave knowing the monthly bill won't be the £48!

I don't fancy being on the phone all day trying to battle it out with them.

Just be careful they don't put you on an 12/18 month contract. If you are moving out I'm not sure it's transferable to a new name or the new property.

They've said I can't change the account holder and payment details to someone else, they said you would have to cancel the contract & there will be a cancellation fee, they didn't tell me how much the cancellation fee is. 

I'll give them a call tomorrow and try haggling again. 

powerful_Rogue

Virgin Media have dropped the disconnection fee if you move to a new property and can't transfer the service across.

https://www.moneysavingexpert.com/news/2022/02/virgin-media-o2-culls-broadband-disconnection-fee-for-those-movi/

Just for reference, I got M100 + phone line for £25 per month last month after negotiation.

webjaved

powerful_Rogue said:

Virgin Media have dropped the disconnection fee if you move to a new property and can't transfer the service across.

https://www.moneysavingexpert.com/news/2022/02/virgin-media-o2-culls-broadband-disconnection-fee-for-those-movi/

Just for reference, I got M100 + phone line for £25 per month last month after negotiation.

I'm expecting to move out in a month or two (just waiting to set a completion date & get the keys, not long to go), so I think its best I ring up tomorrow and make sure the contract ends & then look at getting a new account opened up with a new account holder. 

Having a look at the early cancellation fees I won't be able to afford paying that, so I would rather get out whilst I can. 

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

webjaved

Blimey, trying to cancel the contract via WhatsApp is a pain in the backside. I can't ring them at 8am because I leave for work then, you spend most of the time on the phone waiting for someone to bloody answer. I can't wait to see the back of them, the customer service leaves alot to be desired.

puzzlecat

The Whatsapp line is super unhelpful, despite replying quickly. My bill is going up £18 a month but the person I am stuck talking to keeps trying to sign me up to even bigger packages over £30 more than I am currently paying! I thought Whatsapp might be less stressful than calling but it's proving otherwise! 

webjaved

I rang them yesterday afternoon on my lunch break and to my surprise, I got through to someone fairly quickly. So I got transferred to the moving department, and for the next 10mins or so, he tried everything under the sun to get me to sign up for the £24 per month deal (M100) after refusing to budge from £28.

He finally gave up and transferred me to the cancellation department, where the moron put me on hold twice, the second time, he transferred me back to the moving department without even telling me which is where I lost it and bit the poor woman's head off on the phone, she ended up taking my 30 days cancellation notice and at the end of next month the service will be closed/disconnected and my final bill issued.

I asked her if I would get an email confirming this and she said you would, I have had nothing come through yet, so I'm going to hunt this down. After being a customer for 13 years, the customer service received yesterday was nothing short of a disgrace. Border line bullying tactics and just refusing to listen to what was coming out of my mouth.

Brewer21

webjaved said:

I rang them yesterday afternoon on my lunch break and to my surprise, I got through to someone fairly quickly. So I got transferred to the moving department, and for the next 10mins or so, he tried everything under the sun to get me to sign up for the £24 per month deal (M100) after refusing to budge from £28.

He finally gave up and transferred me to the cancellation department, where the moron put me on hold twice, the second time, he transferred me back to the moving department without even telling me which is where I lost it and bit the poor woman's head off on the phone, she ended up taking my 30 days cancellation notice and at the end of next month the service will be closed/disconnected and my final bill issued.

I asked her if I would get an email confirming this and she said you would, I have had nothing come through yet, so I'm going to hunt this down. After being a customer for 13 years, the customer service received yesterday was nothing short of a disgrace. Border line bullying tactics and just refusing to listen to what was coming out of my mouth.

That's why I have up on them. After a few absolutely wasted calls trying to get the price down I finally said I've had enough and got through to retentions. TBH the lady was working from home at the time and she tried her hardest to get me a lower price and she was polite and let me do all the talking.
I'm afraid it just wasn't enough after around 15 years with them they just let me cancel with a miserable offer of another £4 off. For my package with Virgin it would have been £64 with BT sport, happy with the package but obviously not the price. 
Sky offered full sports/cinema with BB/phone and a more or less full channel list as good as VM for £63, I took that.
Now I'm off again somewhere, not back to VM but maybe BT TV with BT sport or just their BB with a NOW TV package separately, not really decided.

webjaved

Brewer21 said:

webjaved said:

I rang them yesterday afternoon on my lunch break and to my surprise, I got through to someone fairly quickly. So I got transferred to the moving department, and for the next 10mins or so, he tried everything under the sun to get me to sign up for the £24 per month deal (M100) after refusing to budge from £28.

He finally gave up and transferred me to the cancellation department, where the moron put me on hold twice, the second time, he transferred me back to the moving department without even telling me which is where I lost it and bit the poor woman's head off on the phone, she ended up taking my 30 days cancellation notice and at the end of next month the service will be closed/disconnected and my final bill issued.

I asked her if I would get an email confirming this and she said you would, I have had nothing come through yet, so I'm going to hunt this down. After being a customer for 13 years, the customer service received yesterday was nothing short of a disgrace. Border line bullying tactics and just refusing to listen to what was coming out of my mouth.

That's why I have up on them. After a few absolutely wasted calls trying to get the price down I finally said I've had enough and got through to retentions. TBH the lady was working from home at the time and she tried her hardest to get me a lower price and she was polite and let me do all the talking.
I'm afraid it just wasn't enough after around 15 years with them they just let me cancel with a miserable offer of another £4 off. For my package with Virgin it would have been £64 with BT sport, happy with the package but obviously not the price. 
Sky offered full sports/cinema with BB/phone and a more or less full channel list as good as VM for £63, I took that.
Now I'm off again somewhere, not back to VM but maybe BT TV with BT sport or just their BB with a NOW TV package separately, not really decided.

They make it really difficult for you to leave and you have to repeat yourself constantly. I'll be glad to see the back of them. But then that leaves me with hunting around for another broadband provider. 🤣