Damaged Lego Box, limited edition

Gycraig · 25 June 2022 at 8:38PM

Unfortunately they just sell it as Lego in a box, it’s gutted that the box is damaged but they are only gonna offer a small cash refund, or a full return.

They don’t make it anymore so they can’t give you a new one and they aren’t gonna give you a big big discount and let you keep it.

I collect trainers so understand your pain but Lego simply aren’t going to give you what you want them to.

They sold you a box with Lego in you can return the Lego or keep it, they aren’t going to give you money to buy one on eBay or anything stupid like that.

MalMonroe · 25 June 2022 at 11:41PM

Um. OP has said that they're going to keep it. So it's over. (To quote the late great Mr O)

swabaxter · 5 August 2022 at 4:47PM

I had a similar issue with a small set direct from Lego. The outer box they used just did not protect the inner properly. I did raise the issue with Lego senior management but have been surprised that they did not reply to my email. So Lego if you are out there you have a significant issue with outer packaging. Other vendors do better, a lot better.