Damaged Lego Box, limited edition

badbunny42

I'm in a difficult situation and I really don't know what to do.
I bought a Lego crowdfunded Sheriffs Safe last year and it finally got delivered this week by DPD
Unfortunately the box was badly squashed and damaged in transit (The packaging was also badly damaged and had apparently been opened)
The set itself was a limited production run so Lego cannot replace it, and I cannot return it for a refund because it's pretty much irreplaceable without paying several times its cost on auction sites
Lego have offered 2000 VIP points, which is pretty much valueless

The set is for my girlfriend, a long time Lego collector/enthusiast, and the box condition is as important as the contents

Does anybody have any advice?

Thanks

PS. I know that this is relatively unimportant in the grand scheme of things, especially at the moment with shrinking incomes and increasing prices

[Deleted User]

If it can't be replaced, it's either keep it or return it for a refund.

user1977

badbunny42 said:

I cannot return it for a refund 

Yes you can. Maybe you don't want to, but it appears to be your only remedy.

TELLIT01

The fact that it's limited edition makes no difference to your legal rights. 

Aylesbury_Duck

As above, you can either exercise your consumer rights and return it for a refund, or keep it and accept the VIP points they've offered.

CardinalWolsey

Return your damaged one to Lego under their 90 days return policy.

Buy a replacement from eBay > https://www.ebay.co.uk/p/2322509746 

Ath_Wat

CardinalWolsey said:

Return your damaged one to Lego under their 90 days return policy.

Buy a replacement from eBay > https://www.ebay.co.uk/p/2322509746 

That is exactly what they have said they didn't want to do, presumably because they managed to buy it new at the RRP which is considerably less than the ebay sale price.

Keep_pedalling

CardinalWolsey said:

Return your damaged one to Lego under their 90 days return policy.

Buy a replacement from eBay > https://www.ebay.co.uk/p/2322509746 

I don’t think buying a replacement at a highly inflated price with no guarantee the it will turn up in a mint condition box is the solution.

Just give it to your GF and let her decide what to do with it.

Ath_Wat

TELLIT01 said:

The fact that it's limited edition makes no difference to your legal rights. 

No, but I don't really understand the crowdfunding part of it.  Have they committed money some time ago on the promise of being able to buy a collectable item at RRP, then never received the collectable item (due to the broken box they just received a toy)?  If so it's more complicated.

badbunny42

Thanks all, I think we're going to keep it, it's more anxiety inducing than something so minor should be though

jon81uk

Ath_Wat said:

TELLIT01 said:

The fact that it's limited edition makes no difference to your legal rights. 

No, but I don't really understand the crowdfunding part of it.  Have they committed money some time ago on the promise of being able to buy a collectable item at RRP, then never received the collectable item (due to the broken box they just received a toy)?  If so it's more complicated.

Looks like the crowdfunding is done through Bricklink (a site for Adult Fans Of Lego) to ensure there are enough people who want a set before manufacturing it.

https://www.bricklink.com/v3/designer-program/designer-sets-for-adult-fans-of-lego/215755/Sheriff's-Safe

It isn't marketed as limited edition, or collectors edition. Its just that only a maximum of 10,000 will be made.
https://www.bricklink.com/v3/designer-program/support/main.page

I would say that as it isn't marketed as collectors edition, the condition of the packaging isn't relevant, as above either return for refund or accept the offer. 2000 VIP points is £12.50 so seems a bit of a low offer, but might be 10% of the price paid?