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Damaged Lego Box, limited edition
Comments
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OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enactedIn the game of chess you can never let your adversary see your pieces0 -
If the packaging appeared to have been opened in transit then you could try challenging DPD about it. They can of course refuse to deal with you as you weren't the customer but you might get lucky.
It's an unfortunate side-effect of collectibles where mint packaging adds to the value.
A dodgy character would buy one on eBay, swap the boxes over then claim a return and refund from the eBay seller because the box was damaged in transit. That leaves the eBay seller arguing with their courier.I need to think of something new here...0 -
They don't want a price reduction - they have paid about £20 for it, or similar, and it sells second hand for £120, so they can't get a replacement without paying £120 for a second hand one, as Lego don't have any more. Getting a price reduction on the £20 they paid is hardly the point. The point is getting a mint condition collectible one.OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted0 -
I know what the OP wants, I buy a fair bit of Lego and get particularly annoyed by damaged boxes so completely understand where the OP is coming from but consumer rights doesn't afford what the OP wants.Ath_Wat said:
They don't want a price reduction - they have paid about £20 for it, or similar, and it sells second hand for £120, so they can't get a replacement without paying £120 for a second hand one, as Lego don't have any more. Getting a price reduction on the £20 they paid is hardly the point. The point is getting a mint condition collectible one.OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted
It affords them a repair (not possible), a replacement (not possible) and thus we are left with refund/price reduction.
Previous replies suggested keep it or get a refund as the only two options, the third however is the price reduction.
In an ideal world Lego would manufacturer 10100 sets so there's an extra 100 to cover such problems or replace any sets that get lost in the post, I'm guessing they either don't or do but have already run out of the extra.
OP could perhaps buy a new one at the best price, sell their damaged one and try to claim back the difference from Lego but the contract is governed by Danish law. Denmark is in the EU so repair, replace, refund, price reduction apply, I have no idea on claiming damages in Denmark, do you?
In the game of chess you can never let your adversary see your pieces0 -
Why have you replied to me with all that? All I said is that a price reduction doesn't solve the problem, at all, because you seemed shocked that it hadn't been mentioned. That's why it hasn't been mentioned.
I know what the OP wants, I buy a fair bit of Lego and get particularly annoyed by damaged boxes so completely understand where the OP is coming from but consumer rights doesn't afford what the OP wants.Ath_Wat said:
They don't want a price reduction - they have paid about £20 for it, or similar, and it sells second hand for £120, so they can't get a replacement without paying £120 for a second hand one, as Lego don't have any more. Getting a price reduction on the £20 they paid is hardly the point. The point is getting a mint condition collectible one.OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted
It affords them a repair (not possible), a replacement (not possible) and thus we are left with refund/price reduction.
Previous replies suggested keep it or get a refund as the only two options, the third however is the price reduction.
In an ideal world Lego would manufacturer 10100 sets so there's an extra 100 to cover such problems or replace any sets that get lost in the post, I'm guessing they either don't or do but have already run out of the extra.
OP could perhaps buy a new one at the best price, sell their damaged one and try to claim back the difference from Lego but the contract is governed by Danish law. Denmark is in the EU so repair, replace, refund, price reduction apply, I have no idea on claiming damages in Denmark, do you?
The rest of your post seems to be directed at someone else. No I don't know anything about Danish law, why on earth ask me that rather than anyone else?0 -
It is irrelevant in terms of the product inside, it is hugely relevant in terms of resale value. 6-9 years ago I made £8,400 from buying Lego sets just before they were discontinued and the selling them six months later. I thought I might make a few hundred at most, I ended up having to put it on my tax return!jon81uk said:
Looks like the crowdfunding is done through Bricklink (a site for Adult Fans Of Lego) to ensure there are enough people who want a set before manufacturing it.Ath_Wat said:
No, but I don't really understand the crowdfunding part of it. Have they committed money some time ago on the promise of being able to buy a collectable item at RRP, then never received the collectable item (due to the broken box they just received a toy)? If so it's more complicated.TELLIT01 said:The fact that it's limited edition makes no difference to your legal rights.
https://www.bricklink.com/v3/designer-program/designer-sets-for-adult-fans-of-lego/215755/Sheriff's-Safe
It isn't marketed as limited edition, or collectors edition. Its just that only a maximum of 10,000 will be made.
https://www.bricklink.com/v3/designer-program/support/main.page
I would say that as it isn't marketed as collectors edition, the condition of the packaging isn't relevant, as above either return for refund or accept the offer. 2000 VIP points is £12.50 so seems a bit of a low offer, but might be 10% of the price paid?
I agree that it does not change consumer rights though.0 -
Oh yes i understand why having pristine packaging is important. It’s just as it wasn’t sold as something where the packaging forms an integral part of the product it makes it harder to argue for a discount (partial refund).MattMattMattUK said:
It is irrelevant in terms of the product inside, it is hugely relevant in terms of resale value. 6-9 years ago I made £8,400 from buying Lego sets just before they were discontinued and the selling them six months later. I thought I might make a few hundred at most, I ended up having to put it on my tax return!jon81uk said:
Looks like the crowdfunding is done through Bricklink (a site for Adult Fans Of Lego) to ensure there are enough people who want a set before manufacturing it.Ath_Wat said:
No, but I don't really understand the crowdfunding part of it. Have they committed money some time ago on the promise of being able to buy a collectable item at RRP, then never received the collectable item (due to the broken box they just received a toy)? If so it's more complicated.TELLIT01 said:The fact that it's limited edition makes no difference to your legal rights.
https://www.bricklink.com/v3/designer-program/designer-sets-for-adult-fans-of-lego/215755/Sheriff's-Safe
It isn't marketed as limited edition, or collectors edition. Its just that only a maximum of 10,000 will be made.
https://www.bricklink.com/v3/designer-program/support/main.page
I would say that as it isn't marketed as collectors edition, the condition of the packaging isn't relevant, as above either return for refund or accept the offer. 2000 VIP points is £12.50 so seems a bit of a low offer, but might be 10% of the price paid?
I agree that it does not change consumer rights though.
I don’t know how much this retailed for, but given they’ve been offered £12.50 of loyalty points which is 10% of what I’ve seen this set selling for on eBay it seems a good starting point to try and get 10 or 20% as a cash refund.
With only 10k made even a damaged one will resell for something!0 -
Just keep it was mentioned but doesn't solve the problem, return for a refund was mentioned but doesn't solve the problem so the reasoning that a price reduction wasn't mentioned because it doesn't solve the problem doesn't follow logic.Ath_Wat said:
a price reduction doesn't solve the problem, at all, That's why it hasn't been mentioned.
I know what the OP wants, I buy a fair bit of Lego and get particularly annoyed by damaged boxes so completely understand where the OP is coming from but consumer rights doesn't afford what the OP wants.Ath_Wat said:
They don't want a price reduction - they have paid about £20 for it, or similar, and it sells second hand for £120, so they can't get a replacement without paying £120 for a second hand one, as Lego don't have any more. Getting a price reduction on the £20 they paid is hardly the point. The point is getting a mint condition collectible one.OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted
It affords them a repair (not possible), a replacement (not possible) and thus we are left with refund/price reduction.
Previous replies suggested keep it or get a refund as the only two options, the third however is the price reduction.
In an ideal world Lego would manufacturer 10100 sets so there's an extra 100 to cover such problems or replace any sets that get lost in the post, I'm guessing they either don't or do but have already run out of the extra.
OP could perhaps buy a new one at the best price, sell their damaged one and try to claim back the difference from Lego but the contract is governed by Danish law. Denmark is in the EU so repair, replace, refund, price reduction apply, I have no idea on claiming damages in Denmark, do you?
It may very well be the best of a bad situation.
In the game of chess you can never let your adversary see your pieces0 -
This is the thing - we don't know what they paid for it but I assume it was the retail price for the item as a toy. We know the £125 they are selling for now is massively inflated from the retail price.jon81uk said:
Oh yes i understand why having pristine packaging is important. It’s just as it wasn’t sold as something where the packaging forms an integral part of the product it makes it harder to argue for a discount (partial refund).MattMattMattUK said:
It is irrelevant in terms of the product inside, it is hugely relevant in terms of resale value. 6-9 years ago I made £8,400 from buying Lego sets just before they were discontinued and the selling them six months later. I thought I might make a few hundred at most, I ended up having to put it on my tax return!jon81uk said:
Looks like the crowdfunding is done through Bricklink (a site for Adult Fans Of Lego) to ensure there are enough people who want a set before manufacturing it.Ath_Wat said:
No, but I don't really understand the crowdfunding part of it. Have they committed money some time ago on the promise of being able to buy a collectable item at RRP, then never received the collectable item (due to the broken box they just received a toy)? If so it's more complicated.TELLIT01 said:The fact that it's limited edition makes no difference to your legal rights.
https://www.bricklink.com/v3/designer-program/designer-sets-for-adult-fans-of-lego/215755/Sheriff's-Safe
It isn't marketed as limited edition, or collectors edition. Its just that only a maximum of 10,000 will be made.
https://www.bricklink.com/v3/designer-program/support/main.page
I would say that as it isn't marketed as collectors edition, the condition of the packaging isn't relevant, as above either return for refund or accept the offer. 2000 VIP points is £12.50 so seems a bit of a low offer, but might be 10% of the price paid?
I agree that it does not change consumer rights though.
I don’t know how much this retailed for, but given they’ve been offered £12.50 of loyalty points which is 10% of what I’ve seen this set selling for on eBay it seems a good starting point to try and get 10 or 20% as a cash refund.
With only 10k made even a damaged one will resell for something!
It would seem likely that even with the damaged box it is probably worth as much as they paid for it - maybe 20 or 30 pounds? As a percentage of this price the £12.50 is much higher than 10 or 20%. They can't base a claim for a refund on the price it is selling for now.
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People who said "return for a refund" were also told that it doesn't solve the problem - and in fact, that this option had been expressly dismissed as a solution in the opening post.
Just keep it was mentioned but doesn't solve the problem, return for a refund was mentioned but doesn't solve the problem so the reasoning that a price reduction wasn't mentioned because it doesn't solve the problem doesn't follow logic.Ath_Wat said:
a price reduction doesn't solve the problem, at all, That's why it hasn't been mentioned.
I know what the OP wants, I buy a fair bit of Lego and get particularly annoyed by damaged boxes so completely understand where the OP is coming from but consumer rights doesn't afford what the OP wants.Ath_Wat said:
They don't want a price reduction - they have paid about £20 for it, or similar, and it sells second hand for £120, so they can't get a replacement without paying £120 for a second hand one, as Lego don't have any more. Getting a price reduction on the £20 they paid is hardly the point. The point is getting a mint condition collectible one.OP if they can’t replace (or repair) you are entitled to a refund upon return or a price reduction. It’s a shame the default answer on here for such situations is return for a refund as the only option when consumer rights allow the consumer to choose a price reduction, which may be more favourable in some situations.I think Lego would find it hard to argue the packaging isn’t part of the product given how collectible their product is becoming, especially given it was one of the limited sets rather than one on general production.
OP if you complain higher up you might get a better resolve, right to a price reduction is detailed here:
https://www.legislation.gov.uk/ukpga/2015/15/section/24/enacted
It affords them a repair (not possible), a replacement (not possible) and thus we are left with refund/price reduction.
Previous replies suggested keep it or get a refund as the only two options, the third however is the price reduction.
In an ideal world Lego would manufacturer 10100 sets so there's an extra 100 to cover such problems or replace any sets that get lost in the post, I'm guessing they either don't or do but have already run out of the extra.
OP could perhaps buy a new one at the best price, sell their damaged one and try to claim back the difference from Lego but the contract is governed by Danish law. Denmark is in the EU so repair, replace, refund, price reduction apply, I have no idea on claiming damages in Denmark, do you?
It may very well be the best of a bad situation.0
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