PayPal won't cancel unauthorised 'donation'

triade

I'm not sure why that needed to be said or if you're implying anything, but a lot of people select a product, look at the price, click buy. look at the payment screen, see product, total price and 'pay' button and press the pay button expecting the information presented to them to be correct. I would wager most people don't expect to have to search a page for hidden elements.

what's more, I imagine most people expect the pay button to do just that, and not need be pressed 3 times.

I wish I could show a recorded replay of the transaction but all I can do is tell you in precise detail what I did, as I have done already. I saw the total, acknowledged that it was correct and clicked the pay button. there was no visible tickbox on that screen.

RogerBareford

triade said:

I'm not sure why that needed to be said or if you're implying anything, but a lot of people select a product, look at the price, click buy. look at the payment screen, see product, total price and 'pay' button and press the pay button expecting the information presented to them to be correct. I would wager most people don't expect to have to search a page for hidden elements.

what's more, I imagine most people expect the pay button to do just that, and not need be pressed 3 times.

I wish I could show a recorded replay of the transaction but all I can do is tell you in precise detail what I did, as I have done already. I saw the total, acknowledged that it was correct and clicked the pay button. there was no visible tickbox on that screen.

Yes but it's not "hidden" it just happens to be that the device you are using is too small to display the entire page and you have to scroll down to see the entire page. I think it's reasonable to expect people to look at the entire payment page before agreeing to pay. Also when you said you pressed three times there is a good chance you accidently ticked the box to agree to the donation as this isn't an issue i have seen anyone else report.

It's always a good idea to thoroughly read everything before making online purchases and definetly scroll down to see all the information on a page before agreeing to buy anything!.

But also people make mistakes and there can be glitches on websites and devices so i do think it's unfair they refused to refund you the small charity donation the first time you brought it up with them.

triade said:

When I scrolled the page down just now, I saw a checkbox but when I originally made that purchase, I didn't scroll down as I didn't feel I needed to.  I've bought many things this way in the past.

triade

It's a page designed specifically for a mobile device and I'm running it on a relatively large Samsung galaxy s20 plus. If I were using an unusual or rare device to access a page designed for desktop computers, I would agree.

I've bought many items through the ebay app and probably would have triple checked everything the first several times. These days I don't feel the need to check everything and frankly, who has the time XD

As you alluded to, I expected to not come across this issue in the first place, but I was shocked that PayPal do not offer buyer protection for this.  They specifically pointed out that I have no buyer protection for the donation (that I never made). I think generally we are supposed to feel safe and protected when it comes to finencial transactions with multiple layers of security and checks. I mean considering I have never used one of those donation boxes before, I would half expect them to say "you don't normally do this, are you sure it wasn't a mistake?".

It just seems so bizarre.

diinozzo

triade said:

It's a page designed specifically for a mobile device and I'm running it on a relatively large Samsung galaxy s20 plus. If I were using an unusual or rare device to access a page designed for desktop computers, I would agree.

I've bought many items through the ebay app and probably would have triple checked everything the first several times. These days I don't feel the need to check everything and frankly, who has the time XD

As you alluded to, I expected to not come across this issue in the first place, but I was shocked that PayPal do not offer buyer protection for this.  They specifically pointed out that I have no buyer protection for the donation (that I never made). I think generally we are supposed to feel safe and protected when it comes to finencial transactions with multiple layers of security and checks. I mean considering I have never used one of those donation boxes before, I would half expect them to say "you don't normally do this, are you sure it wasn't a mistake?".

It just seems so bizarre.

Can you see the MSE 'quote' button on your device?

triade

diinozzo said:

 
Can you see the MSE 'quote' button on your device?

Yes I can.

RogerBareford

triade said:

It's a page designed specifically for a mobile device and I'm running it on a relatively large Samsung galaxy s20 plus. If I were using an unusual or rare device to access a page designed for desktop computers, I would agree.

I've bought many items through the ebay app and probably would have triple checked everything the first several times. These days I don't feel the need to check everything and frankly, who has the time XD

As you alluded to, I expected to not come across this issue in the first place, but I was shocked that PayPal do not offer buyer protection for this.  They specifically pointed out that I have no buyer protection for the donation (that I never made). I think generally we are supposed to feel safe and protected when it comes to finencial transactions with multiple layers of security and checks. I mean considering I have never used one of those donation boxes before, I would half expect them to say "you don't normally do this, are you sure it wasn't a mistake?".

It just seems so bizarre.

I'm not saying that your phone is too small i'm saying it's just too small compared to an android tablet for example to display all the information so that's why you have to scroll down to see all the information. It takes 10 seconds to scroll down and read all the information so i think everyone has the time for that

triade said:

sheramber said:

These days I don't feel the need to check everything and frankly, who has the time XD

Well, you have the time to spend on this thread.

Yeah well getting stolen from tends to do that.

I would really appreciate if people would stop victim blaming. It's abusive. I do not deserve this type of abuse.

I've already had PayPal gaslighting me.

THERE WAS NO CHECKBOX.

I CLICKED NOTHING EXCEPT THE PAY BUTTON.

Nobody is victim blaming you and there is certainly no abuse here.

I'm just trying to help you in the future by saying that you should always read all the information on a screen and definetly scroll down before agreeing to buy anything online.

I say this because there are many websites out there designed to mislead people and websites can change at any time so never assume they are the same as before, so as a general rule it's always good to read everything so you reduce the chance of issues like these

triade

RogerBareford said:

I'm just trying to help you in the future by saying that you should always read all the information on a screen and definetly scroll down before agreeing to buy anything online.

I say this because there are many websites out there designed to mislead people and websites can change at any time so never assume they are the same as before, so as a general rule it's always good to read everything so you reduce the chance of issues like these

Thank you,  I'll take your advice on board.

Wisedolly

To warn those with a PayPal account about a scam even if you have double authentication like I had. 

I purchased an item on 30 December 2024 on ebay and as usually was prompted to put in the unique 4 digit code for that purchase which I did and it went through. For some reason PayPal transactions go into your delete folder. When I went to my delete folder to do a delete I noticed a transaction to the British Heart Foundation!! Via PayPal with a receipt. I never clicked any boxes and always check thoroughly all my transaction before paying. This British Heart Foundation was via PayPal giving fund!! I immediately contacted PayPal and advised of a fraud. Immediately it was rejected tried 3 times all rejected. When I did manage to speak to someone at PayPal they advised it was not from a third party!! What does that mean. 

I also immediately contacted my bank and cancelled my debit card and reported to them fraud. 

I have had a PayPal account for around 20 years. When I tried to close the account down it would not. I had to wait 14 days because I had reported fraud they contacted the email address that got my money. Obviously, this scammer would not reply as I had done the same as PayPal using the words scammers and got no response. 

Please please make the public aware of this scam using PayPal. When I googled a lot of people have been scammed in the same way. These scammers ride on the back of a transaction you make on ebay or other platforms to bypass your double authentication. There is also in the background a link with your PayPal to ebay and Amazon and other platforms. I had to find out how to unlink. I spent a day researching this scam and how to protect myself. Best solution is to shutdown your PayPal account and use a credit card for online payments. 

Zanderman

Wisedolly said:

To warn those with a PayPal account about a scam even if you have double authentication like I had. 

I purchased an item on 30 December 2024 on ebay and as usually was prompted to put in the unique 4 digit code for that purchase which I did and it went through. For some reason PayPal transactions go into your delete folder. When I went to my delete folder to do a delete I noticed a transaction to the British Heart Foundation!! Via PayPal with a receipt. I never clicked any boxes and always check thoroughly all my transaction before paying. This British Heart Foundation was via PayPal giving fund!! I immediately contacted PayPal and advised of a fraud. Immediately it was rejected tried 3 times all rejected. When I did manage to speak to someone at PayPal they advised it was not from a third party!! What does that mean. 

I also immediately contacted my bank and cancelled my debit card and reported to them fraud. 

I have had a PayPal account for around 20 years. When I tried to close the account down it would not. I had to wait 14 days because I had reported fraud they contacted the email address that got my money. Obviously, this scammer would not reply as I had done the same as PayPal using the words scammers and got no response. 

Please please make the public aware of this scam using PayPal. When I googled a lot of people have been scammed in the same way. These scammers ride on the back of a transaction you make on ebay or other platforms to bypass your double authentication. There is also in the background a link with your PayPal to ebay and Amazon and other platforms. I had to find out how to unlink. I spent a day researching this scam and how to protect myself. Best solution is to shutdown your PayPal account and use a credit card for online payments. 

There is a new thread about this, which may be just a misunderstanding about the PayPal Giving fund, here: https://forums.moneysavingexpert.com/discussion/6580214/paypal-scam

Olinda99

I have lived my life never having to use paypal so curious why people even use it?

(I use credit card for online purchases)