eBay MFA - Lost phone number = lost account.
edited 17 June 2022 at 10:29AM
in Ebay, auctions, car boot sales, post & parcels
19 replies
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283 Posts


Recently got pushed into MFA (Multi Factor Authentication), wasn't a big deal, first few times got a code via email.
Then it said it sent one via SMS, no more Email option.
This number turns out is an old work number that is no longer valid.
Countless hours with eBay saying "cant change policy" etc (well they could... its their policy), and no luck, It is literally suggested I start a new account.
Sadly for some buyers I have items pending dispatch, and many items still listed for sale.
Any suggestions? Feels like a lost cause now. They even started the chat with "I see you opened this account 10 years ago, thank you for your loyalty." thanks...
NB. eBay calls this "2-factor authentication".
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Master of Fine Arts ?
Please remember not everyone knows what all the initials stand for.
I'm registered with my old mobile number - I will have to investigate. Thanks.
Before you spend, remember the MSE Money Mantras. Ask yourself, do I need it? Can I afford it? If the answer is NO to any of those questions, DON’T buy it. (Quote from MSE 15/11/22)
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I suspect that it won't be much longer before you will need a mobile (or at least a smart home phone as you can get a phone call) to sell on ebay and even to access banks etc. I can't even use one of my debit cards anymore unless I verify myself by text!
The only thing I can think of is to phone again and see if you can provide full information about everything on your account and see if they will change your telephone number. However, i suspect this will be difficult as of course anyone trying to fraudulently gain access would give the same story about not having the mobile number any more - so you can see why they would be suspicious .
All views are my own and not the official line of MoneySavingExpert.
have had several logins push towards 2factor and wanting apps installed. Utterly stupid for a device that can get lost, stolen, damaged
or can just fail without warning.
Often the reviews for the apps are less than glowing.