E7Even and disconnection

sco0ter

E7even are the provider and its down to them to provide the service so your complaints should keep going to E7even. They should sort this for you if they are any good and not have you waiting in nomans land. Never had a problem like this myself but my friend did when he joined UKonline and they did all the chasing with BT and phoned him back telling him what the fault was and when it would be fixed and also told him if there were any problems to get back on to them and they would deal with BT. (He has since moved to LLU so no more BT problems)

alared

I agree with scoOter,you are buying the service from E7 and it`s down to them to provide it and sort it out.
BT have charged E7 a connection fee to supply the activation of the service,if thats not happened E7 should kick BT up the a*s*.

[Deleted User]

I've had some connection problems since being activated by E7even on Jun 8th.

To be fair some of the problems were down to me not knowing what I was doing and having no knowledge of broadband at all.

The technical support has been great - WHEN you can get it. I have 09 number barring on my phone and cannot phone their tech help line except on a mobile.

What REALLY p*****s me off is the lengthy voicemail message you get at the beginning BEFORE you can opt for what you rang them for in the 1st place - TECHNICAL SUPPORT!

I have rung their customer services number (0870) and have NEVER yet spoken to anyone and nor have they EVER rung back.

bbb_uk

Deleted_User wrote:

...What REALLY p*****s me off is the lengthy voicemail message you get at the beginning BEFORE you can opt for what you rang them for in the 1st place - TECHNICAL SUPPORT!...

Is there not a OfCOM rule about that? I know they can't keep you in a queue and they have to answer straight away but I thought that meant that they can't charge you until you are actually getting to speak to someone (with the exception of maybe a quick message at the beginning saying press 1 for this, 2 for that, etc). How lengthy is the message at the beginning - approx?

T4i

Isn't it great how BT and ISP's just pass the book over and over.....

BT = Telecommunications
ISP = Internet Communications

So why the hell can't they communicate with each other without !!!!!! the end-user off.

Half of the time they don't even know where the fault is, thats why they pass the book cas they cant fix something that is broken when they dont know why it is broken.

BT need a big kick up the !!!!!!, they need to spend a damn lot to get the network to a high enough standard. But because BT doesnt have much competition (if at all for some users) they have the attitutde of like it or lump it.

I love how BT guess and use the same old statements. 'extensions are causing your problems, filters are not good enough blah blah blah'

I've got 3 extensions, none with filters. I've got cheap nasty phones, I'm also quite far away from the exchange as far as ADSL goes. I've not had 1 drop in 4yrs.

^_^

shafeeq

hiya all

Yesterday morning (friday) my isp send me 16 questions which BT wants to know, why the hell BT can't contact me themself. Then After 5 E7EVEN emailed me saying they passed then answers to BT.

My connection is still dropping. But now it's not as bad, I dial (1471) then it works for a longer period, before I had to do that sometime every 2-4 mins.

We still wait and see, not much else I can do.

Shafeeq

[Deleted User]

When you ring tecnical support the voicemail message goes on for at least a minute, possibly into a second minute, telling you about how to contact customer services and giving out the number etc...

You cannot bypass this and have to wait for the options to be given out before you can select 2 for technical support.

If you ring customer services (quite how you speak to them I've yet to find out as it is ALWAYS an anserphone and they NEVER return your call) they then give a lengthy lecture on their greeting about how this is not technical support etc... and the number to ring for them.

It's a complete farce trying to get hold of them - although I have to say they do respond to email by the next day.

This is fine IF you can send it in the first place!

shafeeq

Problem solved at last

Last night my adsl basically gived the ghost, it was down all the time, I used the phone, the adsl is fine for a min or 2 and gone again.

This afternoon BT engineer came test, says there seems to be problems, but not sure what. Later on he says there is lots of noise on the line (I said I already told BT that they told me it's my phone so I bought new one). Anyway he left my property and said he had to go to a green box near by. When he returned after 45 mins. he says there was a break to a wire, well it was just hanging on, soon as he touched it, it broke.

This could have been done long time ago.. oh well better late then never.

Thanks for all of your advice and listening to me

Shafeeq