E7Even and disconnection

shafeeq

Hi all

I took out broadband with E7even.com, it got activated on Friday 20th May. First few days had problems with telephone line being very quite, and also broadband kept on disconnecting, this also depended on if telephone was used broadband was disconnected and wouldn't come back on until used the telephone again, or sometime it just got disconnected and it would not work until you made a phone call, I used to dial 1471 .

I have a wireless router connected for broadband. So I did a normal test with a normal adsl modem also at the telephone point rather then with a extension lead. I done all the possible tests, changing filters and so on.

Anyway on Sunday night about 7pm. 22nd May I went on to BT website and reported the fault. Around 9pm I got a phone call back from BT saying they done the test and nothing is wrong. They said it might be my phone (my report to bt was the when accessing broadband the phone line goes quite when switching router or modem off it is fine).

Anyway next day I email E7ven reporting what has taken place. They replied back saying I'm sure i have got things connected up properly. I replied back saying what setup I have and what tests I have done. Then had an email back from E7even saying that during the weekend BT were carring on tests on my exchange until the end of week and to get back to them if the problem continues after a week.

But behold after that my broadband worked perfectly like a dream, as it should, my telephone line was still quite, so I went out and bought a new digital phone. After that everthing was great, my broadband worked without any disconnection, my wife happy with new phone and she can talk as long as she likes while i used the broadband, that is until this weekend on Friday night problems started again until Sunday morning. After 11am on Sunday it worked fine. This morning I got up and the router wasn't showing connection to ADSL, I tried disconnecting the phone adsl, swithching router off and on, but still nothing, so I decided to go to work.

I emailed E7even this morning telling them the problem, they replied back saying the got BT on the case and they will get back to me when BT get back in touch with them.

This afternoon I went on to BT website and tracked fault on my telephone and law behold there is a circle against a house suggesting all clear at their end and problem is in the house. NO one has contacted me yet, so we wait and see.

I was wondering has any experienced similar problems. I can't fault E7even that resonded to my email few hours of sending them the email, also with BT really because first time on Sunday night after few hours of reporting they phoned. There is a problem somewhere but were, since it worked for about 20-23 days without any problem.

Sorry for a long message, has to get it off my chest

Shafeeq

dennyp_3

yes similar problems and simliar setup, I think it could be BT as my connection is with f2s and has been fine for a year!

moving to e7even soon so hope it is good!

jimclark1967

I'm on Freedom2Surf and my parents are on E7even. We've both had problems at weekends 2 or 3 times this year - seems to be BT related rather than down to a particular provider.

mike_paterson

I had a similar problem when I upgraded to 1MB. It turned out that for the 1MB to work, I had to disconnect the internal extension in my house, as it was creating just enough of a problem for the adsl connection to drop.

At a friend's house they had a similar problem and we tracked it doen to the sky box being plugged in.

Make sure that all your extensions have a filter on as well.

Cheers
Mike

shafeeq

Mikes

I only have one extension that is for the telephone and adsl connected to same place. Bascially extension lead if from the socket to where the phone and adsl router is. I don't have anything else, i.e TV.

It wasn't working all day, today, I just been contact with my wife and she says the router is showing adsl connection now and she is on line.

Shafeeq

shafeeq

I had an email response from E7EVEN about an hour ago and this is what they said

"BT have informed us that an engineer has performed some work at your
exchange and that your service should be working properly now. Please can
you let us know whether this is the case."

I would like to know what worked BT has performed but somehow I think we will never know.

Shafeeq

mike_paterson

You are probably right there !
I had a weird glitch a couple of weeks ago which cleared itself mysteriously the moment BT were informed. Apparently they had done nothing to fix it though !

mikeashbee

I have used e7even for nearly 1 year. No complaints except for some recent outages which seem to have now been solved. However, competition seems to be hotting up and I am wondering wether to migrate. Anyone know of good comparison sites? ( No cable in our area)

alared

Don`t know what you paid or are paying but the present E7even offer seems hard to beat,free modem,free,connection,double speed for £240 upfront.
Of course the big sticking point is the 2 year contract to get this deal.
They started off this offer with 2000 places and are now down to about 190, although how accurate their figures are is anyone`s guess (they seem to sign up about 50 a day)!
If they have really signed up 2000 new customers at £240 that comes out as nearly half a million quid.
I would`nt be surprised if this or another similar deal is in the pipeline.
I read in the Times that there are still seven million people on dial-up,so it`s all to play for and it can only go one way to catch them,more special offers.
Of course the longer you can sign people up in the first place the better.
But paying for two years and taking a chance is a gamble.
You seem to have been happy with them fore the last year so why change?

shafeeq

Hi

I am still having problem with my broadband, Last night it disconnected few times and this morning when I left at home it wasn't working, yesterday I asked E7EVEN what work was carried out by BT and this is the response I got from E7EVEN

"The exact update that BT have given to us as to the work performed at the
exchange is "Repair/replaced jumpering"."

I have emailed E7EVEN to say I am still having problems and that this morning it wasn't working. WE will wait and see what they will do.

Shafeeq

shafeeq

Further update

Still having problems, E7EVEN says the passed the fault back to BT so I don't know where I stand, if BT will do anything, or do I still complain to E7EVEN

Shafeeq