Pulling my hair out!!

I've used your template letter/email to start a compensation claim (really good by the way) but SAS (Scandinavian Airlines) allegedly do not have an email address for customer services for me to send it to.  I've sent it to the contact us email and they just sent it back saying they couldnt help but to go online.  I've done that, got a case number then it disappears into thin air.  I think they must want us run round in circles so we give up.  I'm claiming for 4 peoples travel that was delayed over 4 hours, missed the onward connection then the luggage went missing for another 4 days.  I think I have something to moan about.  Anyone else had this issue with SAS or got any tips?  I've also asked for the UK office address, apparently there isnt one although there is a UK phone number which keeps you hanging on forever then when you get connected your told to file it online.... arrggggghhhhhh 


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