Is this safe for use?

Chandlerz2022

Hello

I bought 2 vibrating beanbags online from a specialist SEN provider. These are for use in a commercial environment. 

both Items arrived 10weeks after ordering and they have the amp connector taped on (pic attached) 

I contacted the supplier, firstly to ask where the instructions or safety booklet was for the item and secondly to ask about the poor amp attachment. 

The supplier said they would refund the item less 25% of the cost, for handling and as its a bespoke product. (we had to choose a colour from 3 provided)

The company maintain the cable doesnt need to meet a certain standard as its not an electrical item (the beanbag has a vibrating unit inside, when connected to the amp a client would feel the music) 

there is also nothing to say the product is fire safe? In fact no labels, stamps or paperwork at all. 

The items were £450 each so a 25% charge to return a product not fit/safe for use seems very steep?

jon81uk

If it is for commercial use then business to business transaction and consumer rights don't apply.

You might want to seek independent health & safety advice?

However you mention it connects to an amp, does it connect to power as well?
It may be correct there is no "electrical" connection, only a sound one.

Ergates

Chandlerz2022 said:

The company maintain the cable doesnt need to meet a certain standard as its not an electrical item (the beanbag has a vibrating unit inside, when connected to the amp a client would feel the music) 

How is that *not* an electrical item?   I'm not a qualified electrician, but that wiring does not look safe.  It doesn't need to be a pre-made plastic moulded plug to be safe, but it does need to have been put together by someone who knows what they're doing, and that looks very amateurish.   Given it'll be attached to something wrapped in fabric and filled with (probably) polystyrene beads, then sat on, I wouldn't use that.

born_again

Looks like shrink wrap has been pulled away pulling plug out of socket.
But as it is not a power supply, only a audio connection it should be safe. As all it is, is a speaker in a bean bag.

unholyangel

I know there's a British standard for plugs, I'd assume there would be one for other electrical cables also but can't say for certain there is. 

But, did you buy from the UK? You could get whoever does your PAT testing to check it. However you may find it cheaper to just buy another compatible cable. 

Ergates

born_again said:

Looks like shrink wrap has been pulled away pulling plug out of socket.
But as it is not a power supply, only a audio connection it should be safe. As all it is, is a speaker in a bean bag.

Is that a speaker plug?   I wondered that, but the size didn't seem right.

jon81uk

unholyangel said:

I know there's a British standard for plugs, I'd assume there would be one for other electrical cables also but can't say for certain there is. 

But, did you buy from the UK? You could get whoever does your PAT testing to check it. However you may find it cheaper to just buy another compatible cable. 

If it is audio only (ie a speaker) then PAT wouldn't be needed. We need the OP to clarify exactly how this works.
But yes if uncertain then asking the PAT professional would be a good start.

Rodders53

RCA connector with rectangular block - probably with screw terminals.  Like this
Amateurs who did that want a good {not permitted nowadays}.  Any pro would have used a soldered RCA plug and/or used heat-shrink sleeving.  A few turns of slightly stretched self-amalgamating tape would make a better job.

But it's a pretty unusual choice of connector for a loudspeaker. 
Do they supply an amplifier that connector plugs into?

Commercial environment:  Talk to you Health and Safety people, and Legal / Finance people ref Contractual terms etc.,. 

Does choosing a colour from choice (of three) really constitute 'bespoke'?  If so I'm wearing bespoke underpants from M&S!  

Alderbank

Chandlerz2022 said:

Hello

I bought 2 vibrating beanbags online from a specialist SEN provider. These are for use in a commercial environment. 

there is also nothing to say the product is fire safe? In fact no labels, stamps or paperwork at all. 

The items were £450 each so a 25% charge to return a product not fit/safe for use seems very steep?

Quite legal to buy b2b as you have done but would have been illegal to buy (or offer for sale) to consumers without flammability tags.
SATRA carried out tests on random beanbags and found many failed fire safety tests even WITH flammability tags
https://www.satra.com/spotlight/article.php?id=182

I am surprised that you as a professional company would even consider buying such items for use by people with special needs (or any human beings) without specifying in the contract of sale the appropriate minimum safety standards you require.

The time to specify such things (and other contractual items such as restocking charge) is before the contract is agreed

Ergates

Rodders53 said:

RCA connector with rectangular block - probably with screw terminals.  Like this
Amateurs who did that want a good {not permitted nowadays}.  Any pro would have used a soldered RCA plug and/or used heat-shrink sleeving.  A few turns of slightly stretched self-amalgamating tape would make a better job.

But it's a pretty unusual choice of connector for a loudspeaker. 
Do they supply an amplifier that connector plugs into?

Commercial environment:  Talk to you Health and Safety people, and Legal / Finance people ref Contractual terms etc.,. 

Does choosing a colour from choice (of three) really constitute 'bespoke'?  If so I'm wearing bespoke underpants from M&S!  

That looks like (or close to) an exact match!

So, whilst shockingly poor quality, probably not a hazard then.

Manxman_in_exile

I'd have to say that when I first read the OP I understood them to mean that the product was designed for use in a commercial environment, and not necessarily that the OP was actually using them in a commercial or business setting.

I think it's perhaps unclear what the OP actually meant.