Return BA flight cancelled so we are stuck

onashoestring

Just wondering, what happens to the money we paid for the original return flight? Should this also get refunded?

No -( as stated in posts earlier )  you  are entitled to EITHER a refund OR an alternative flight - not both.  

It’s good to hear that BA have promptly confirmed that they will pay for you  the extra travel costs plus the compensation that you are entitled to .

eskbanker

bailey_uk said:

UPDATE 

BA emailed today to say they will cover all of our extra travel costs, plus 400euro each which I am happy about.

Just wondering, what happens to the money we paid for the original return flight? Should this also get refunded?

If they've reimbursed you for the full cost of the replacement flights you actually came back on then no, they shouldn't be expected to refund the original ones as well, which would effectively mean you'd have flown back for nothing (unless I'm misunderstanding what you're asking).

bailey_uk

Thanks yes that makes sense.
 
Filled out the form on Sunday, replied today Thursday and say it will be in my bank within 14 days.

Cant ask for any more than that.

Can the airlines cope with paying this amount of money out, or will it lead to more expensive travel in the future?

bailey_uk

UPDATE

The email from BA was this:

Dear Mr 

Reference: 

Thank you for your claim. We’re sorry that your BA2346 flight on 04 June 2022 to Edinburgh didn’t depart as scheduled and that you had to pay for things as a result. We know your time is precious and we’re sorry that your travel plans were affected.

We’ve reviewed your application and we’re pleased to confirm that you’re entitled to compensation under EU Regulation 261. This has been calculated as €400 per customer. Please visit ba.com to find out more about the calculation. We’re also happy to cover your expenses in full.

We’ll transfer the total amount into your bank account within 14 business days. If you didn’t provide any details, we’ll send you a cheque in the post.

We hope this goes some way to make up for the inconvenience to your journey. If we can help in any other way, please contact us. We hope we can welcome you on board again soon.

British Airways

--------------

So firstly would one assume that that also includes the money we spent on the additional flights? Im hoping it does!

Its just that I have two amounts of money due to go into my account from BA

£30.10

and

£1706.70 

The £30.10 is likely food expenses.

£1706.70 = Є1987 so would it be fair to say that that is the compensation for 4 paying seats (2 adults and 2 kids) + a non paying infant? 5 x Є400?

This leaves me thinking that the wording in the email and no sign of the Swiss Air ticket money that they may not be paying me that, and by 'Expenses, they just mean food?

Any help or previous experience would be appreciated thanks!

eskbanker

Difficult for anybody to reconcile the numbers as only you know the amounts you claimed for (especially when you mention booking 10 seats on page 1 but 4 on page 2), so if it isn't obvious to you then reply to them asking how they've calculated their figures.

However, as they've accepted your compensation claim then under current UK regulations this element should be £350 each, even though they still seem to use the pre-Brexit €400 figure, which is usually to your detriment.

On top of this, they should also be paying the full cost of the extra flights you had to buy - it's unclear if they consider this to be 'expenses' but the amounts don't seem sufficient to cover both compensation and replacement flights so further dialogue will be necessary.

bailey_uk

eskbanker said:

Difficult for anybody to reconcile the numbers as only you know the amounts you claimed for (especially when you mention booking 10 seats on page 1 but 4 on page 2), so if it isn't obvious to you then reply to them asking how they've calculated their figures.

Thanks yes I didnt have the exact figures to hand while writing that but it was

2 x €315
2 x €264

1 x €34

= €1189 which is £1019

bailey_uk

I emailed BA asking for clarity and this is their response...

Surely that can't be right? :-(

diystarter7

onashoestring said:

If an airline cancels a flight  are entitled to EITHER a refund OR an alternative flight whatever the reason it was cancelled .

If BA can’t get you back in a reasonable time and  you have found alternative with another airline you should ask BA to book the alternative flights for you . 

Depending on the reason it was cancelled you may  be able to claim the compensation in addition.

Read the flight cancellation section here : 

https://www.moneysavingexpert.com/travel/flight-delays/

I was reading through the posts from the top and thought some of what was said could land the OP paying some or all of their costs.


However, having read your post, makes the most sense IMO.
Thank you.

bailey_uk

I am just a bit confused because a lot of replies on here suggested that I am entitled to the money back for the replacement flights?

HHarry

bailey_uk said:

I am just a bit confused because a lot of replies on here suggested that I am entitled to the money back for the replacement flights?

You are but BA are absolutely terrible at paying out.  You’ll have to work out what they’ve paid out for so far, and be prepared to raise a case for the rest if BA won’t pay it.  The avenues are CEDR or MCOL.

BA were messing me about with my compensation, but the minute I mentioned CEDR they paid up.