Return BA flight cancelled so we are stuck

bailey_uk
bailey_uk Posts: 102 Forumite
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edited 4 June 2022 at 8:01AM in Flight delay compensation
Hi guys, after some advice, dos and donts for our situation here.

In Palma and BA cancelled our flight home to Edinburgh within 6 hours of take off

We have booked a new flight off our own back via Zurich which has cost a fortune but at least get us back to where we set off 

What are we entitled too compensation / to help us pay for these new flights?
 
On the BA site they can't offer us any flights until Tuesday which is 4 days away 
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Comments

  • bagand96
    bagand96 Posts: 6,101 Forumite
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    edited 4 June 2022 at 2:49PM
    You are entitled to claim the cost of your replacement flights back from BA.

    In addition you'll likely be entitled to compensation from BA of €400 (£350) per passenger, unless the cancellation was caused by extraordinary circumstances outside of BA's control. EC261 is the relevant legislation.

    You can start the claim online with BA: Expenses and compensation | Information | British Airways  They may try and fob you off initially for all or part of your claim.  Familiarise yourself with EC261 entitlements in advance!
  • bailey_uk
    bailey_uk Posts: 102 Forumite
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    Okay thanks!

    I am just about to fill out the form now.

    My main question, is that is the compensation separate to claiming the price of the new flights?

    They were 350 Euro each and one person in our group paid for them all on his credit card so we need to get that money back pretty quickly.
    Am I right in thinking in the end we will be about 50 euro in profit each for the hassle, or 400 each?
  • bailey_uk
    bailey_uk Posts: 102 Forumite
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    Just come across the website called AirHelp

    Does anyone have any experience in using it and recommend or should I just stick with the BA compensation form?
  • photome
    photome Posts: 16,362 Forumite
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    bailey_uk said:
    Just come across the website called AirHelp

    Does anyone have any experience in using it and recommend or should I just stick with the BA compensation form?
    Air help will take a fee for something you can do yourself
  • photome
    photome Posts: 16,362 Forumite
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    bailey_uk said:
    Okay thanks!

    I am just about to fill out the form now.

    My main question, is that is the compensation separate to claiming the price of the new flights?

    They were 350 Euro each and one person in our group paid for them all on his credit card so we need to get that money back pretty quickly.
    Am I right in thinking in the end we will be about 50 euro in profit each for the hassle, or 400 each?
    As as has been said it is likely you can claim compensation and expenses, but in the mean time you could all pay back the one person who paid for all the flights
  • bailey_uk
    bailey_uk Posts: 102 Forumite
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    How do I find out the real reason it was cancelled?

    In the cancellation email it didnt detail any reason.

    Just heard on the news now that yesterday there was flights cancelled due to to the weather over France?
    Im guessing that if it was the weather then BA will be less liable?
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    edited 5 June 2022 at 3:09PM
    If an airline cancels a flight  are entitled to EITHER a refund OR an alternative flight whatever the reason it was cancelled .

    If BA can’t get you back in a reasonable time and  you have found alternative with another airline you should ask BA to book the alternative flights for you . 

    Depending on the reason it was cancelled you may  be able to claim the compensation in addition.

    Read the flight cancellation section here : 


  • bailey_uk
    bailey_uk Posts: 102 Forumite
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    If BA can’t get you back in a reasonable time and  you have found alternative with another airline you should ask BA to book the alternative flights for you . 



    We are back now, time was of the essence as we thought there would be a whole flights worth of people wanting to book the same thing so loaded up sky scanner and booked 10 seats there and then.

    We were some of the last few to book as the flights we got (swiss air, via zurich) were already very busy.

    Filled out the compensation form now on BA so will hope to hear back soon
  • onashoestring
    onashoestring Posts: 1,631 Forumite
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    Glad you have made it back safely…Keep all your receipts etc and any screenshots to show that you picked the only available flights ..and have a read of the MSE article . 
  • bailey_uk
    bailey_uk Posts: 102 Forumite
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    UPDATE 

    BA emailed today to say they will cover all of our extra travel costs, plus 400euro each which I am happy about.

    Just wondering, what happens to the money we paid for the original return flight? Should this also get refunded?
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