We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Victim of fraud and HSBC
Options

HelenLT
Posts: 2 Newbie
I was a victim of fraud where someone posed as HSBC fraud team and they also spoke to HSBC impersonating me to get them to release payments. I had a total of £9k taken which completely wiped my accounts (even overdraft) etc. HSBC have given me half of the money back when they realised that the person who called wasn't me but we are now on day 35 and they haven't given me any further update. All I am getting is 'it is with the FIN team' but they don't know what the FIN team is! I have made a formal complaint with them but got told not to worry etc. I don't want to have to wait months before going to the ombudsman so what else can I do here? I feel my complaints are falling on deaf ears.
0
Comments
-
HelenLT said:I was a victim of fraud where someone posed as HSBC fraud team and they also spoke to HSBC impersonating me to get them to release payments. I had a total of £9k taken which completely wiped my accounts (even overdraft) etc. HSBC have given me half of the money back when they realised that the person who called wasn't me but we are now on day 35 and they haven't given me any further update. All I am getting is 'it is with the FIN team' but they don't know what the FIN team is! I have made a formal complaint with them but got told not to worry etc. I don't want to have to wait months before going to the ombudsman so what else can I do here? I feel my complaints are falling on deaf ears.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
-
Do you mean someone phoned you pretending to be from the HSBC fraud team and you provided them with all your security information? Someone can't just phoned HSBC and get money moved without knowing any information.I'm guessing there is a lot more to the story.Edit - Also posted here - https://forums.moneysavingexpert.com/discussion/6362192/victim-of-fraud-with-hsbc0
-
Would be better in banking section, as really has nothing to do with consumer rights.
These things take as long as they take. Complaint will make no difference as Financial investigation team will take as long as it takes. Nothing will make them go any faster.Life in the slow lane1 -
HelenLT said:I was a victim of fraud where someone posed as HSBC fraud team and they also spoke to HSBC impersonating me to get them to release payments. I had a total of £9k taken which completely wiped my accounts (even overdraft) etc. HSBC have given me half of the money back when they realised that the person who called wasn't me but we are now on day 35 and they haven't given me any further update. All I am getting is 'it is with the FIN team' but they don't know what the FIN team is! I have made a formal complaint with them but got told not to worry etc. I don't want to have to wait months before going to the ombudsman so what else can I do here? I feel my complaints are falling on deaf ears.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards